What are the responsibilities and job description for the Medical Scheduler - Part Time / Bi-lingual position at True Health?
JOB SUMMARY
The Medical Scheduler is responsible for scheduling patient appointments by telephone within the guidelines set by True Health.
PRIMARY FUNCTIONS
- Answer incoming calls from patients who are requesting appointments.
- Schedule appointments on the computer within the guidelines set by True Health.
- Answer patient questions as needed and within the scope of responsibilities.
- Follow Customer Service guidelines as set forth by the company.
- Other responsibilities as assigned
EDUCATION AND EXPERIENCE
- High School Diploma or equivalent
- Minimum 1 year of telephone or customer service experience
- Minimum 1 year of medical experience
KNOWLEDGE, SKILLS AND ABILITIES
- Typing/keyboarding 35 wpm
- 10-key adding machine
- Computer literacy
- Effective verbal and listening communication skills
- Ability to manage heavy call volumes
- Ability to work well independently and with others
ADDITIONAL QUALIFICATIONS
1. Bilingual a plus, but not required
RELATIONSHIP REPORTING
1. Reports to the Medical Scheduling Manager
PHYSICAL REQUIREMENTS
- Ability to see and read computer screen and printed materials with or without vision aids
- Ability to sit, stand, or view a computer screen for extended periods of time
- Ability to perform repetitive hand and wrist motions for extended periods of time
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