What are the responsibilities and job description for the Access Services Assistant position at Truman State University?
Posting Details
Position Information
Position Title
Access Services Assistant
Job Responsibilities
This position will provide customer service to patrons at the Library Service Desk, assist with the supervision and training of department student workers. Manage ILL lending services, process Reserve requests, and run daily operations reports. Includes weekend, holiday, and evening shifts as needed. Reports to the Head of Access Services.
Responsibilities
- Staff the Library Service Desk and assist patrons in the use of library resources and services. Explain and enforce library policies and procedures. Issue guest internet accounts and create and update Community Borrower cards.
- Assist with the supervision and training of student workers in the department and develops training program in collaboration with the department head. Set daily task priorities for student workers at the Library Service Desk.
- Manage ILL lending requests using OCLC, CLIO and other systems as developed.
- Process Reserve requests and interact with faculty about copyright and other issues related to Reserves.
- Oversee daily operations reports (bills and overdue notices) and daily MOBIUS shipments.
- Manage the public Print, Scan, Copy area and perform basic maintenance on public and departmental equipment such as copiers, scanners, and microfilm machines.
- Assist with the promotion of library resources and services, including the development of student engagement programming and promotional content in collaboration with other public service staff.
- Process student withdrawals and faculty/staff clearance forms; use Banner to update student ID information and to place library holds.
- Oversee library accounts for JBA and Upward Bound participants; works closely with department head for the maintenance of other patron accounts.
Truman offers an attractive benefits package including: paid sick and vacation time; paid holidays; medical, dental, vision, life and disability insurance; and retirement plan. Paid parental leave and tuition discount are available for eligible employees after one year. For more information, visit https://hr.truman.edu/benefits/.
Required Qualifications
- High school diploma or GED equivalent.
- Excellent interpersonal and communication skills.
- Demonstrated organizational skills and ability to complete tasks with accuracy.
- Strong service orientation and the ability to use tact and good judgment in dealing with patrons and staff.
- Proficiency with office productivity software with the ability to learn additional programs.
Preferred Qualifications
- Some college coursework.
- Supervisory experience.
- Prior library experience.
- Familiarity with the use of social media for marketing and promotion.
Posting Detail Information
Posting Number
S255P
Open Date
07/28/2025
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Applications must be submitted electronically at http://employment.truman.edu/. For assistance with submitting an application, please contact Human Resources at 660-785-4031 or hrstaff@truman.edu. Final candidates will be expected to undergo and successfully pass a background check.
Review of applications will begin August 12, 2025 and continue until the position is filled.
Review of applications will begin August 12, 2025 and continue until the position is filled.
Salary
The wage for this position starts at $15.35 hourly.
Non Discrimination Statement
Truman State University is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities, and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, Truman State does not discriminate on the basis of age, color, disability, national origin, race, religion, sex (including pregnancy), sexual orientation, or protected veteran status in its program or activities, including employment, admissions, and educational programs. Inquiries may be directed to the Institutional Compliance Officer, 660-785-4354, and titleix@truman.edu.
Truman State is committed to providing reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate form or to request an accommodation, please contact Human Resources, McClain Hall 101, 100 E. Normal, Kirksville, MO 63501, 660-785-4031 or hrstaff@truman.edu.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed To Apply
Required Documents
Optional Documents
- Resume
- Cover Letter
- Other Documents
Salary : $15
