Lead Security Officer

SUMMARY

A Lead Security Officer is in charge of coordinating and overseeing the security staff in TIBR. Their responsibilities focus on appointing personnel, and apply protocols that would ensure the safety of guests, staff and the property goods. Furthermore, they must make sure that all security devices and equipment are working correctly, lead and monitor every security personnel's performance, and maintain a safe environment for everyone. Should there be any incidents, it is crucial to coordinate with the police right away.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the shift security activities at TIBR for its guests, members, employees and owners.
• Ensures that all security operations are in accordance with TIBR policies, procedures and standards of conduct.
• Keeps management informed at all times on major incidents.
• Ensures that the Pass Down Report reflects all security activities of the previous shift.
• Ensures that a thorough and complete investigation and report is made on all losses, thefts, and accidents incurred by guests, members, patrons and employees. Ensures the incident reports are prepared accurately and concisely.
• Enforces all hotel rules, regulations and standards of conduct.
• Conducts detailed investigations with the Security Manager supervision.
• Monitor CCTV cameras, alarms, and other security systems to detect and respond to any suspicious activities or incidents.
• Ensures security programs are consistently followed (Lost & Found, Hotel Parking, Keys Control).
• Reviews daily all logs to ensure completeness and takes follow-up action as necessary (Patrol log, Rover log).
• To patrol and monitor the premises ensuring the health, safety and security of Hotel property, guests and staff; anticipating any risks and reporting on them.
• Respond promptly to emergencies, disturbances, and incidents, taking appropriate actions to maintain order and safety.
• Provide a visible presence to deter potential security threats and ensure the safety of guests and employees.
• Foster a culture of professionalism, teamwork, and exceptional guest service within the security team.
• Coordinate with other hotel departments, such as front desk, housekeeping, and engineering, to ensure seamless operations and guest satisfaction.
• Work with law enforcement and emergency services when required, sharing information and facilitating their actions.
• Enforce access control measures, verifying the identity of individuals entering restricted areas.
• Identify potential security risks and vulnerabilities within the hotel premises and develop strategies to mitigate them.
• Implement preventive measures to minimize security incidents, theft, and property damage.

EDUCATION / EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience, usually at least one year, as a security guard or in a related role.
• High school diploma or equivalent; additional security-related certifications are a plus.
• Previous experience in security.
• Strong communication, and interpersonal skills.
• Ability to handle stressful situations calmly and effectively.
• Knowledge of emergency response procedures and first aid.
• Familiarity with local laws and regulations related to security operations.
• Physical fitness and ability to stand, walk, and perform security duties for extended periods.
• Availability to work in shifts, including weekends and holidays.

REQUIREMENTS

• Physical demands
  • While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
  • The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls

• • Position may require reaching with hands and arms
• Communication
  • Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
  • Must read, write and speak the English language fluently
  • Knowledge of Spanish helpful
• Computer skills
  • Strong Microsoft Office skills with emphasis on Excel

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an employee must be able to handle to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform in this environment.

Noise level in the work environment is usually moderate.