Assistant Director of Banquets

POSITION PURPOSE:

Assist and organize the administration of the Banquets department beside the Banquets Director. Also, assist to solicit new accounts, merchandising, planning and the logistics of the departments to maximize profits and create customer loyalty with both internal and external customers.

EXAMPLE OF DUTIES:

• Supervise, coordinate and train all associates in the Banquet Department on best practices
• Lead the team by example and ensure all associates have the knowledge to do their job accurately and efficiently
• Coach and counsel associates as needed
• Create and monitor changes to the associate’s work schedule
• Support the Captains in finding creative solutions to any issues that may arise to ensure our guest’s receive the highest level of service
• Effectively handle and communicate changes in a calm, positive demeanor

ESSENTIAL FUNCTIONS

• Hire, schedule, and train all banquet staff to include conducting roll call and monthly meetings, and illustrating the proper techniques and etiquette for American, French, buffet, synchronized and hand carry styles of service. Monitor staff performance. Define performance requirements and develop action plans for achievement of goals.
• Supervise the setup of function rooms to include placement of linens, silver, china and glassware according to event order specifications. Visually inspect functions rooms and equipment prior to functions for cleanliness, proper inventory and set up.
• Verbally communicate, in a calm, positive demeanor, during the course of the function with the kitchen, service, beverage, conference services, engineering staffs, and with the guest to ensure timely execution of events, quality service, adherence to all applicable federal, state, local safety and health regulations and corporate standards.
• Supervise clean-up of function room and proper breakdown and storage of equipment.
• Enter billing information into the MICROS system in order to generate a final guest check. Process payroll for each event which includes calculating number of hours worked and gratuity distribution.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend meetings such as BEO meetings, staff meetings, Pre-con meetings, F&B meetings
• Order supplies and linens for function from Purchasing and Housekeeping departments.
• Separates, posts and distributes event order sheets.
• Assist servers and captains with the execution of events according to the event order and Trump National Doral - Miami quality standards.

EXPERIENCE:

• A minimum of 2 to 5 years' experience as a Banquet Manager in a luxury environment.
• Expertise in food product, presentation, quality is key
• Strong leadership skills with the ability to manage Banquet team
• Must have a track record of driving the team to success and be able to elaborate on projects and tangible results.
• Ability to work a flexible schedule to include weekends and holidays.

Other

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.

Regular attendance in conformance with the standards, which may be established by Trump National Doral - Miami from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the industry that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as result there will be times when our teammates in Operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the Leader is to be notified and the level of support that is being requested will be obtained.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Occasional

Walking Frequent

Climbing stairs Frequent

Crouching/Bending/Stooping Occasional

Reaching Occasional

Grasping Occasional

Pushing/Pulling Rare

Near Vision Frequent

Far Vision Frequent

Hearing Constant

Talking Frequent

Smell Occasional

Lifting/Carrying (# lbs), up to 50 lbs Rare

Travel Rare

OTHER DUTIES:

Assimilate into Trump National Doral - Miami Cultural Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SAFETY REQUIREMENTS:

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

• None

Associates will be trained in the proper use and care of assigned PPE. The resort provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

QUALIFICATION STANDARDS:

EDUCATION

Four year college degree preferred. At least two year college (associate) degree required.

EXPERIENCE

Minimum of 2-5 years’ experience as a Banquet Manager in a luxury environment. Ability to work a flexible schedule including weekends and holidays.

LICENSES OR CERTIFICATES

None

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available).