What are the responsibilities and job description for the Customer Care Specialist position at Trutech Wildlife Service?
Join the Customer Care Center of an Industry Leading Wildlife Management Company!
Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife management services for residential and commercial properties, providing leading wildlife, animal and integrated pest control services across the nation. We work with wildlife and people alike and have amazing careers to offer in a recession resistant business.
Learn more about us here!
Responsibilities
What You Will Do
The objective of a Customer Care Specialist is to provide excellent customer service and to provide resolution to our callers’ needs in a single call (One Call Resolution) in a professional manner.
Your Daily Duties
- Provide excellent customer service in a professional manner
- Answer the phone promptly (Hold time less than 1 minute.)
- Process cancellations and payments
- Enter data into CRM
- Create contact logs/documentation
- Request service credits & refunds
- Schedule leads and service requests
- Projects as assigned by management
You Will Thrive In This Role If
- You hold yourself to high standards
- You enjoy building relationships and creating a bond and rapport with your team members and customers
- You have great time management skills
- Excellent verbal and written communication skills
- Exceptional customer service, organizational and analytical skills
What We Offer:
- Highly competitive compensation package ($16-$18/hour!)
- Company vehicle, cell phone and tablet
- Comprehensive training programs as the industry leader
- Comprehensive benefits package including medical, dental, vision & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
Qualifications
Work Environment:
We go where the wildlife goes! Candidates must be physically capable of safely performing the following job duties:
- Perform duties while seated for long periods of time
Requirements:
- High School Diploma required
- We require the ability to pass a drug screen
Critter Control and Trutech are an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
Salary : $16 - $18
