Route Relief

ROLE OVERVIEW:

The Route Relief position supports the Sales Department in its objectives to meet our customers’ needs through up-selling/cross-selling and providing superior customer service. Employees in this position are expected to provide coverage for sales routes and to perform service-related tasks when necessary.

ABOUT THE ROLE:

DUTIES AND RESPONSIBILITIES:

• Ensure customer loyalty by providing outstanding customer service.
• Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.
• Learn and be available to support all sales routes. Provide route coverage as needed.
• Stock, merchandise and rotate product on displays and shelves according to industry standards.
• Support and assist Delivery Drivers on major deliveries by unloading product, checking in and stocking orders.
• Responsible for collecting payment(s) from the customer.
• Build displays and assist with store resets as needed.
• Responsible for daily activities reports within assigned territory.

QUALIFICATIONS:

REQUIRED

• Must be 18 or older
• Must have a valid driver’s license
• Must have a clean driving record
• Excellent Customer Service skills
• Outstanding Verbal & Written Communication Skills
• Ability to multi-task with minimal errors
• Must be a team player and work well under minimal supervision
• Knowledge of safe work practices
• Ability to work in hot and cold conditions and in all types of weather
• Ability to drive safely in all kinds of weather and road conditions
• Must be able to lift up to 75 lbs
• Must be able to easily recognize colors, sizes and types of products
• Must be able to accurately count, add, and subtract without the use of calculators

PREFERRED

• High School Diploma or GED
• Previous sales, merchandising, or pull-up experience
• Previous food service or distribution experience
• Intimate knowledge of wine, beer and the Tryon Portfolio
• Proficient in MS Word, Excel and PowerPoint
• Experience with a material handling equipment (i.e. hand truck, dolly, pallet jack)

WORKING CONDITIONS:

The employee will perform work in these areas:

• Warehouse dock
• In vehicle while in route to customer locations
• Customer locations

The noise level in these areas is normally moderate.

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COMPANY OVERVIEW:

Tryon Distributing is North Carolina’s premier wholesale distributor of domestic and import wines and beers. With headquarters in Charlotte, NC, Tryon Distributing services the entire state of North Carolina and is committed to delivering premium quality alcoholic beverages to a growing customer base.

COMPANY BENEFITS AND PERKS:

We work hard to embrace diversity and inclusion and encourage everyone at Tryon to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours, and family-friendly benefits to all our employees.

• 401k Retirement Plan with Company Matching
• Medical, Dental, Vision, Life, Legal, Short-Term Disability and Long-Term Disability Coverage
• Employer Paid Insurance
  • Life, Long Term Disability, AD&D
• Health Reimbursement Program
• Employee Assistance Program
• Volunteer Time-Off
• Paid Time-Off
• 7 Paid Company Holidays
• Employee Purchase Program

We are serious about our commitment to diversity and inclusion which is why Tryon prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.