Guest Services Representative

Job Overview

Guest Service Representatives are the front-line representatives for several areas of the Admissions function and their primary responsibilities are to provide exceptional service to guests and to make sure that their assigned work area is maintained in a serviceable manner at all times.

Essential Duties and Responsibilities

• Creates an exceptional experience for all guests through a safe, clean, and friendly environment.
• Sells tickets to guests from the box office or designated area; familiarizes self with different venue layouts, events, and general information. Answers customer questions regarding events, tickets, & schedules
• Directs guests to seating areas; spends assigned shift mostly roaming the grandstand, ensuring guest satisfaction, guest safety, etc.
• Efficiently distributes and sells racing programs to guests from designated areas.
• Balances monies at end of cash handling shifts; reviews all closing paperwork with supervisor.
• Assists with the restocking of tickets, programs and office supplies as needed.
• Reads, understand, acknowledge, and follow all operational policies and procedures.
• Performs other duties as deemed necessary or as directed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or a general education degree
• 2 years of guest service experience.
• Experience working with ticketing equipment and cash registers.
• Must have a positive attitude and be willing to work with and be a part of a team.
• Must be able to read, write and perform simple mathematical calculations.

Physical Demands

• The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

• The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 lbs. and push, pull, or drag up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.

Licenses, Certifications, Registration: Requires a General Occupational License.