What are the responsibilities and job description for the TR/COMMUNICATIONS SUPERVISOR position at Tulalip Gaming Organization (TGO)?
Job Description:
JOB SUMMARY:
Responsible for providing outstanding guest service while overseeing the Communications function and supervising the Communications Department team members.
EDUCATION:
- High School Diploma or GED equivalent required.
- Management or supervisory course through accredited university, community college, in-house training, and/or Tribal Enterprise Management Certificate preferred.
SKILLS:
- Excellent computer skills with knowledge of Microsoft Office, Outlook, Word, Excel, and Access programs (Test required)
- Ability to compose routine business correspondence, i.e., letters, memorandums, spreadsheets, etc. (Test required)
- Must be able to type 40 wpm. (Test required)
EXPERIENCE:
- Minimum of three (3) years work experience answering high volume phones, preferably in a call center.
- Minimum of three (3) years guest service experience.
- Minimum of two (2) years work experience in Hotel Reservations.
- Minimum of two (2) years supervisory experience preferably within the Hospitality industry.
- Practical experience with Micros Opera preferred.
OTHER REQUIREMENTS:
- Must be able to successfully pass a background investigation for a Tribal Gaming License or Permit.
- Must be able to work any shift assigned to include evenings, weekends, and/or holidays as needed or requested.
- Must have a successful employment history with the Tulalip Tribes and/or other employers.
