Service Advisor

Turbo Tim's Top Reasons to work here

We have cats at all shops.

No weekends! Shop can be used for personal work.

We get lunch on Fridays quite frequently and have snacks and drinks (la croix and Red Bull) for employees.

Air Conditioned shops!

Paid Training Opportunities

We do a ton of community events ranging from locally World Famous Crush-a-Whirl to hosting comedy shows.

Opportunities for growth. We are a growing business and like promote from within.

ASE Reimbursement

We prioritize work/life balance and have flexible hours.

Turbo Tim’s mission is to offer exceptional service in order to help our customers feel safe on the road and comfortable in our shop. We strive to fulfill this mission, daily, through compassionate listening, attention to detail, and excellent communication for both our customers and internally among team members.

Our Core Values

Community

• We work together to solve complex problems, offering to help whenever possible.

• We’re focused on making the community better for everyone.

• We see our work as an opportunity for service advisors, technicians and customers to come together and mutually agree on the best decisions given the circumstances.

Care

• We treat all humans, animals, and machines in our community with respect.

• We treat ourselves with care, maintaining that safety, physical and mental health, and basic needs are the highest priority.

• We support our communities to be safe, healthy, and thrive.

Trust

• We trust our customers and their experiences with their cars. We earn trust from our community by listening compassionately and letting them know we’ve heard their concerns and are here to help them.

• We are trustworthy in our words and actions, leading to good relationships between our team members and with our customers and community

• We build trust with our community by providing a comfortable shop experience both in the shop and out on the road with our exceptional warranty.

Innovation

• We strive to grow both personally and professionally to serve our communities to the best of our abilities with the newest technologies and ideas.

• Whenever possible we support each other to innovate from the smallest workplace changes to larger industry shifts.

• We recognize and stand behind the values-based & sustainable growth of our work.

Fun

• We have fun together, laughing, smiling, joking around is important to the work we do, internally and externally, with our customers and community.

Responsibilities:

• Create repair orders when checking in customers, record all needed information, and explain the proper Inspection or Maintenance work.

• Keep Customers updated on the progress of their vehicle while it goes through the various stages of repair.

• Write estimates including labor and parts.

• Send inspection reports of any discovered services to customers, and go over those inspections to ensure the customer concerns are answered.

• Send estimates to the customer and go over the pricing and what each job entails.

• Answer incoming calls.

• Answer incoming text messages.

• Check CRM for appointments and follow up messages.

• Maintain set sales goals related to overall sales and profit.

• Maintain a clean and organized front counter area.

• Maintain a clean and organized parking lot.

• Assist Service Manager as necessary.

• Attend training as directed and required

• Attend and participate in networking and company events

• Follow all company policies and procedures as outlined in handbook

Requirements:

• Possess a valid driver’s license issued in Minnesota.

• Capable of achieving and maintaining the Service Advisor ASE certification

• Able to work with minimal supervision.

• Highly organized.

• Possess good verbal and written communication skills.

• Must be mature, flexible, and self-motivated

• Able to operate all company equipment needed to perform required tasks.

• Can carry up to 50 lbs.

• Working knowledge of Windows, Excel, Word, CRM tools, Google programs, and a multi-line phone system.
  

Preferred Qualifications:

• Years of related experience 0-3

• Associates degree or higher