Job Description
Job Description
Salary :
Build a Successful Leadership Career With Us!
JOIN THE Turf Magic TEAM TODAY!
POSITION : Branch Manager
At Turf Magic , we understand that a strong, positive culture is the fuel of success. Were not just a teamwere a cohesive network of professionals passionate about delivering exceptional service while fostering an environment where everyone thrives. We believe in creating a flourishing environment where our team members and company grow together.
Our mission is to support our employees while delivering opportunities for them to grow. We offer career opportunities that enhance your health and financial future by providing a work environment that balances professional growth with personal well-being. Effective leadership recognizes that investing in their team is the key to nurturing and growing our most valuable assetsour employees.
Rooted in the service industry, we value innovation, inclusivity, and a relentless drive to elevate the customer experience because it is the foundation of long-term success. A great customer experience not only builds trust, loyalty, and value but also sets our company apart in a competitive market. It goes beyond fulfilling basic needsit creates memorable interactions that leave customers feeling valued and understood.
Our Core Values :
At Turf Magic, we don't just grow lawns; we grow people!
Here's what we stand for :
- Motivation : We strive to be better every day. This is the mindset that paves the road to success and growth!
- Embrace Challenge : We have the heart and desire to roll our sleeves up and embrace the hard stuff. We meet every challenge head-on!
- Real Open Communications : We believe in honest, transparent, and clear communication, both with our clients and among our team. We show empathy, listen to understand, and go the extra mile to serve.
- Accountability : We understand that our actions, words, and decisions define who we are. Good or bad, we own our decisions!
- Integrity : We will always do the right thing, even when no one else is watching!
Your Role as a Branch Manager :
Were looking for a dynamic leader to join our team and play a pivotal role in shaping the future of our organization. The ideal candidate is an inspiring leader with strong financial acumen, exceptional organizational skills, and a proven ability to cultivate a culture of excellence.
As a Branch Manager, you will oversee the daily operations of an independent branch, ensuring that production is completed efficiently and within budget. You will be responsible for leading, mentoring, and managing a team of technicians, fostering high performance while supporting their professional growth and development. Additionally, you will develop and implement strategies to elevate and maintain exceptional service quality coupled with improving customer satisfaction.
Responsibilities :
Operational ManagementOversee daily branch operations, ensuring timely and high-quality service delivery.Schedule and dispatch crews for lawn care services, such as mowing, fertilization, aeration, and pest control.Monitor equipment maintenance and inventory levels to ensure operational efficiency.Team Leadership and DevelopmentRecruit, train, and supervise field staff and administrative personnel.Conduct regular performance evaluations and provide feedback to enhance team productivity.Foster a positive work environment that motivates employees to meet or exceed customer expectations.Customer Service and RetentionServe as the primary point of contact for customers, addressing concerns and ensuring satisfaction.Develop strategies to retain customers and increase loyalty through quality service and proactive communication.Resolve service complaints and implement process improvements to prevent recurrence.Sales and Business GrowthDrive revenue growth by acquiring new customers and upselling services to existing clients.Collaborate with sales teams to meet branch sales targets and develop marketing strategies.Analyze market trends and customer needs to identify new service opportunities.Financial ManagementPrepare and manage the branchs budget, ensuring profitability and cost control.Track financial performance, including revenue, expenses, and gross margins.Develop pricing strategies to remain competitive while maintaining profitability.Compliance and SafetyEnsure compliance with local, state, and federal regulations, particularly regarding pesticide and fertilizer application.Enforce safety standards and protocols to protect employees and customers.Conduct regular safety training sessions and inspections.Reporting and Performance AnalysisTrack and analyze key performance indicators (KPIs) such as customer retention, revenue growth, and employee productivity.Report branch performance to higher management and recommend improvements.Use data insights to drive decision-making and operational adjustments.These responsibilities require a blend of leadership, operational expertise, and customer-focused strategies to ensure the branch's success in the competitive lawn care industry.
Key Roles :
Lead with Vision : Inspire and lead teams to align with our company values, fostering an environment of trust, collaboration, and innovation.Champion Culture : Act as a culture ambassador, promoting employee engagement, professional development, and a sense of belonging.Drive Operational Excellence : Oversee day-to-day operations, ensuring efficiency and quality in all aspects of service delivery.Financial Stewardship : Analyze and manage operational budgets, identify opportunities for cost savings, and contribute to strategic financial planning.Organize for Success : Develop and implement systems, processes, and tools to streamline operations and support business growth.Collaborate Across Teams : Work closely with leadership, frontline employees, and stakeholders to ensure alignment and transparency.Why Join Us?
Be part of a mission-driven company that values people over profits.Opportunity to make a significant impact on the culture and direction of a growing organization.Thrive in a collaborative and supportive work environment where your ideas matter.Competitive compensation, benefits, and opportunities for professional growth.Excel in a culture built to inspire and support you as you advance to the next level of your career.What We're Looking For :
Proven Leadership : Demonstrated success in a managerial or leadership role within a service industry.Financial Acumen : Deep knowledge of operational finance, including budgeting and forecasting. Strong understanding of performance analysis and reporting.Organizational Excellence : Detail-oriented and highly organized, with a track record of implementing systems that improve efficiency and time management.Culture-Driven Mindset : Passionate about creating and sustaining a positive workplace culture. Should have strong communication and leadership abilities.Adaptable and Strategic : Able to navigate ambiguity, think critically, and pivot as needed to meet evolving business needs supported by problem-solving skills.Service Industry Expertise : Proven experience in the service industry, with a comprehensive understanding of its distinct challenges and opportunities.Vision Alignment : Effectively communicate the companys vision to your team and inspire their support and commitment.Perks of Being Part of Turf Magic :
Competitive salary with performance-based incentivesHealthcare available after 90 daysA dynamic and supportive team environmentCompany issued vehiclePTO within 1st yearPaid All Major Holidays401(k) matching @ 3%Health Insurance (60% Paid By Company)Dental InsuranceEmployee discountFlexible schedule (4- or 5-day work week)On-the-job trainingOpportunities for advancementProfessional development assistanceEmployee Referral ProgramJoin us and be a key player in our companys success. Apply now and grow with us!
Turf Magic is proud to be an Equal Opportunity Employer.
To apply, visit our website at www.Turf-Magic.com / Careers
Office : (478) 508-7257
Let's build a stronger team together!
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