What are the responsibilities and job description for the Network Support Technician position at TURNKEY TECHNOLOGIES INC?
Job Description
Job Description
Benefits :
401(k) matching
Free food & snacks
Health insurance
Paid time off
Parental leave
We are looking to expand our in house technical team.
Position :
As a Network Support Technician you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever changing network environment.
Duties :
This position will include the following duties at a minimum :
Manage tickets using our ticketing system (TK-Tracker2)
Manage endpoints
Remote support
Monitoring
Reporting
Support
Backup monitoring of systems and networks
Workstation & laptop support
Phone configurations and support
Antivirus system management
Internet install and support
TurnKey TV and Music system support
Firewall support and updates
TurnKey wireless network support
On call rotation
Makes follow up calls as required ensuring customer satisfaction.
Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems.
Additional information :
Occasional travel may required.
Occasional overtime hours may be required.
Certifications are helpful.
Requirements
Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success.
Candidate must have the ability to lift 70 pound, use a ladder, and kneel.
Candidate must have the ability to multitask
Candidate must be able to work as part of a team
Candidate must be able to work in a flexible and growing environment
Candidate must be able to communicate to customers with various levels of technical knowledge
Familiarity with Microsoft Windows and Microsoft Office
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