What are the responsibilities and job description for the Appliance and Refrigeration Repair Technician position at Twin Cities Appliance Service Center Inc.?
Experienced Appliance Repair Technician
Responsibilities
- Meets with customers in their homes or places of business and ensures customers receive a differentiated service experience.
- Interact with customers to determine service problems, explain needed repairs, and provide estimates as needed.
- Meet or exceed key performance indicator metrics for performance incentives.
- Masterfully diagnose and repair all major appliances such as washers and dryers, gas/electric stoves, microwave ovens, and dishwashers.
- Learn and apply the details of today's connected technology to major home appliance goods.
- Complete all required technician competency model training, and proactively seek to remain a knowledgeable expert in the repair industry.
- Drive company vehicles safely and responsibly to and from customer locations.
- Utilize handheld devices to update work orders in a paperless environment.
- Consistently deliver a 5 Star customer experience
Qualifications
- Outstanding technical and customer service skills.
- Must be enthusiastic and customer service-focused.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Willingness to learn and develop skills.
- Must have a valid driver’s license.
- Must be able to pass a pre-employment drug screen, criminal background check, and driver’s license check.
- Ability to read, write, and speak English (bi-lingual is always a plus)
- Must be able to lift or maneuver 50 pounds.
- Prior experience in appliance repair, HVAC, electrical, or related fields is preferred but not required
Benefits/Perks
- Medical benefits
- Retirement savings
- Performance-based Bonus opportunities (Opportunity to earn $100,000 per year!)
- Paid Vacation Time
- Company Vehicle
- Paid Training
- Family Owned Business
- Whirlpool brand Exclusive Service Company
- Minnesota's only Whirlpool W Service Provider
Company Overview
Twin Cities Appliance has established itself as the leading appliance repair service company in Minnesota that delivers exceptional, convenient customer service. As Whirlpool Corporation's only W Service company we receive unparalleled support and training to service their trusted brands including Whirlpool, Amana, Kitchen-Aid, Maytag, and Jenn Air.
**Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Details of participation in these benefits plans will be provided if an employee receives an offer of employment.
Salary : $18 - $50