Fundraising Specialist

To market, develop, and strengthen Twin Cities PBS’s community support from individuals through telemarketing fundraising efforts that produce maximum revenue and provide excellent customer service to ensure loyalty.

Salary: $15 per hour commissions

• Contact existing, potential and lapsed supporters via telephone to inform them of current campaigns and solicit appropriate assistance in accordance with the TPT brief and script structure, while manages call time for maximum revenue benefit for Twin Cities PBS.
• Meet & exceed fundraising targets set by the team leader and the manager, while ensuring calls are of the highest quality. Contributes to corporate productivity regularly by increasing expertise and efficiency.
• Attend campaign briefings and adhere to the objectives of campaigns within the phone call to our donors.
• Input bank details, supporter information and data capture whilst ensuring close attention to detail and accurate recording in TelAthena software.
• Fulfills agreed upon work schedule consistently.
• Continually enhances sales skills through ongoing activities coaching, self-evaluation and seeking training and development resources available.
• Recognizes and responds effectively to unexpected situations in a professional and courteous manner.
• Review all sources of information to quickly provide accurate information to the member or potential member.
• Present a highly professional image of Twin Cities PBS to all stakeholders, through verbal, personal and written interactions. Represent, enhance and promote the TPT brand in a positive, professional and effective manner.
• Support viewer and member questions and concerns in a timely, professional and courteous manner.
• Continually improve the telemarketing program being aware of emerging trends and ensuring adherence to best practices.
• Ensure that all data is handled with sensitivity and in accordance with Data Protection legislation and financial good practice.
• Complete other tasks as assigned.

Required Experience

• High school diploma or equivalent is required
• Innovative/Entrepreneurial/Resourceful
• 1-2 years experience of using the telephone in either telemarketing or to promote business or work, or canvassing experience.
• History of successful teamwork and relationship building
• A resilient spirit with a track record of learning from successes as well as challenges
• Experience of working in a team to achieve shared objectives.
• Experience handling several fast-paced, concurrent projects and assignments
• Strong donor cultivation orientation

Preferred Experience

• TelAthena software experience or other phone sales software experience
• Multifaceted telemarketing program experience within the nonprofit industry in high volume outbound fundraising, renewal, upselling campaigns and/or cold calling

Knowledge, skills and abilities:

• Innovative/Entrepreneurial/Resourceful
• Present a highly professional image of Twin Cities PBS to all stakeholders through all interactions.
• Exceptional day-to-day project coordination and execution skills and results-oriented with the ability to use database systems and spreadsheets.
• Strong interpersonal, communication, and computer skills using Microsoft Office Suite with a confident telephone manner with a strong attention to detail.
• Must be comfortable interacting with external members and high-profile donors presenting and persuading individuals of the power of public media.
• Ability to work unsociable hours as a key requirement of the job and comfortable relating to an audience of diverse people and personalities
• Strong organizational and time management skills. Able to multitask in a fast-paced, time sensitive production environment.
• Ability to work collaboratively and communicate effectively with all team members.
• Commitment to advancing Inclusion, Diversity, Equity and Accessibility (IDEA) priorities within the organization.
• Dependability a MUST

We know that engaging, building trust, and making a difference relies on the collective wisdom and strength of a truly diverse organization. With this in mind, and as an equal opportunity employer, we encourage and strongly welcome candidates of all identities, lived experiences, orientations, and communities to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)