What are the responsibilities and job description for the Towing Dispatcher position at Twin Towing?
Twin Towing is seeking an experienced towing dispatcher for daytime and afternoon shifts.
About Twin Towing:
Twin Towing, a prominent name in the towing industry, has been reliably serving the North Jersey area for over 40 years. With a robust fleet of over 40 trucks across multiple locations, we pride ourselves on offering a wide range of services. Our expertise spans light & heavy-duty towing, truck and auto repair, equipment hauling, and specialized container trucking. As a company, we are committed to excellence in service and innovation in logistics.
Key Responsibilities:
Twin Towing, a prominent name in the towing industry, has been reliably serving the North Jersey area for over 40 years. With a robust fleet of over 40 trucks across multiple locations, we pride ourselves on offering a wide range of services. Our expertise spans light & heavy-duty towing, truck and auto repair, equipment hauling, and specialized container trucking. As a company, we are committed to excellence in service and innovation in logistics.
Key Responsibilities:
- Ensure all customer calls are answered and dispatched efficiently.
- Maintain records of daily call logs and trip information.
- Dispatch and coordinate with drivers, providing guidance on handling common on-scene challenges.
- Offer technical advice to drivers on the best methods for towing various vehicle types and the equipment needed for specific situations.
- Release vehicles to their respective owners and process payments.
- Commitment to a 6-day work schedule, including Saturdays.
Skills Required:
- In-depth understanding of the towing process and common issues faced by tow truck drivers.
- Ability to provide real-time, practical solutions to drivers during complex towing situations.
- Knowledge of local roadways, geography, and the specific towing requirements of the area.
- Strong multitasking ability to handle high-pressure situations.
- Organizational skills to efficiently manage multiple tasks.
- Adaptability and foresight to anticipate and navigate unexpected situations (traffic, weather conditions, etc.).
For more information, please call (973) 390-2088.
Salary : $800 - $1,000