Hotel Front Desk Clerk

Overview:

We are seeking a friendly and attentive Front Desk Agent to join our hotel team. As the first point of contact for our guests, you will play a vital role in ensuring their stay is comfortable and enjoyable. Your excellent communication skills, warm hospitality, and attention to detail will make all the difference in providing an exceptional experience.

Responsibilities:

- Greet and check-in guests, handling room assignments and ensuring a smooth transition to their stay
- Manage guest inquiries and resolve any issues or concerns promptly and professionally
- Handle guest services, including taking messages, making reservations, and providing recommendations for local attractions and amenities
- Operate the front desk, including checking guests in and out, processing payments, and handling cash and credit transactions
- Utilize the hotel's phone systems to take and make calls, as well as assist with voicemail and email correspondence
- Maintain the front desk area, ensuring it is clean and organized, and restocking supplies as needed
- Perform night audit duties, including balancing the front desk cash register and completing administrative tasks
- Develop and maintain a thorough understanding of hotel operations, policies, and procedures
- Collaborate with other departments to ensure seamless guest services and a positive experience
- Maintain a high level of customer satisfaction by providing personalized and attentive service

Requirements:

- High school diploma or equivalent required
- Prior experience in the hospitality industry, preferably in a front desk or guest services role
- Excellent communication and interpersonal skills, with the ability to effectively interact with guests from diverse backgrounds
- Strong phone etiquette and experience with phone systems
- Ability to work in a fast-paced environment and multitask with ease
- Proficiency in Spanish or other languages is a plus
- Familiarity with hospitality management systems and hotel operations
- Ability to maintain a high level of attention to detail and accuracy
- Physical stamina to stand for extended periods and lift up to 25 pounds

By joining our team as a Front Desk Agent, you will have the opportunity to work in a dynamic and rewarding environment, where your dedication to exceptional guest service will make a real difference. If you have a passion for hospitality and a commitment to excellence, we encourage you to apply for this exciting role.

Job Types: Full-time, Part-time, Contract

Pay: $12.50 - $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• No weekends

Work Location: In person

Salary : $13 - $13