What are the responsibilities and job description for the Customer Service Representative position at TWO MEN AND A TRUCK®?
Customer Service Representatives typically earn $40,000 - $50,000 annually, depending on individual performance, sales results, and customer satisfaction scores.
- Compensation includes a base salary of $35,000 annually PLUS:
- Commission on all personal sales (0.75%)
- Higher commission rates on select products (up to 7.5%)
- Monthly bonus opportunities for hitting key performance goals
- Additional bonus for customer satisfaction
Compensation is heavily performance-based - high performers who exceed expectations may earn over $55,000 per year.
TWO MEN AND A TRUCK® is NOW HIRING energetic, customer-focused individuals to join our sales team in Providence! If you thrive in a fast-paced environment, enjoy helping people, and want to be rewarded for your results, this is the opportunity for you. All leads are in-bound - no cold calling required - and we provide hands-on training and clear expectations. Join a supportive, team-driven workplace where your hard work truly pays off!
WHAT WE OFFER
- Base pay commission bonuses!
- All inbound sales leads – NO COLD CALLING!
- Ongoing professional development, plus hands-on training prepares you for on-going success!
- 120 hours of PTO yearly and awarded on day one of hire
- 6 Paid Holidays
- 3 earned sick days
- Health Care is paid 50% by employer
- Dental and Vision is available at group discounts
- 401k plan depending on profit of the store
- We are a fun and supportive TEAM environment – come check us out!
SCHEDULE
- Hours will be Monday-Friday from 8:30am-5pm and every other Saturday from 8am-noon.
- This is a Full-Time Position
RESPONSIBILITIES
- Provide outstanding customer service on all calls and online inquiries.
- Recommend moving services and products based on cost, availability, and customer specifications.
- Input information into internal proprietary move software to provide accurate moving estimates and schedule moves.
- Calmly handle customer concerns always displaying professionalism.
- Prepare move-related documents as necessary.
WHO WE’RE LOOKING FOR
- A minimum of 1 year of sales and/or customer service experience required; inbound sales, call center, retail sales, and/or other sales driven experience preferred!
- Excellent customer service skills (friendly, courteous and helpful).
- Effective listening and communication skills.
- Must be motivated by exceeding goals.
- Exceptional organizational and time management skills.
- Ability to analyze and solve problems effectively.
- Accurate; consistent attention to detail.
- Demonstrated understanding and application of effective selling strategies and techniques; confidence to initiate customer contact, and comfortable asking for the sale.
- Able to adapt quickly to changing priorities.
- Strong team player who works productively with a wide range of people and personalities.
- Basic computer and keyboarding skills.
- Must be willing to submit to pre-employment background check and drug screen.
ABOUT THE EMPLOYER
Here at TWO MEN AND A TRUCK®, our culture is important, which is why we are proud to be an Equal Opportunity Employer and seek out people with different backgrounds and experiences to join our team.
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Warwick, RI.
Salary : $40,000 - $50,000
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