Community Manager

Applicants with previous office experience are encouraged to apply, property management experience is preferred, but not necessary for employment. 

JOB SUMMARY:

Oversee day to day operation of the site management office including marketing, leasing units, collecting rents, deposit coin, meeting the needs of tenants, and dispatching maintenance personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

50%       Day to Day Administrative Management of the Site Management Office

            Keep regularly scheduled office hours, keep files well organized and neat,

maintain a professional attitude and appearance in the office.  Process all

paperwork accurately and completely, ensuring all data is kept current.  Assist

the Regional Property Manager with budget preparation, and operate within

the approved budget.

            Continuously update and process lease renewals; follow up on all applicant

approvals and renewals.

Promptly fill vacant units from a well-maintained waiting list; ensure that all

 vacant units are rent ready and furnished with welcome packages; inspect

vacant units daily for condition and monitor improvement, where necessary;

complete traffic analysis and vacancy reports on a weekly basis, with results

 faxed to main office.  Prepare letters denying applicants when written

 verifiable is received, make copies and attach to application papers.

Collect monthly rents, make timely deposits, submit paperwork to the

Regional Property Manager.  Reconcile tenant accounts, pursue

delinquencies through face to face collection efforts, legal actions and

eviction.  Collect security deposits, obtain signatures on W-9 forms, submit to

Regional Property Manager.  Notify tenants in writing of violations, apartment

inspections, recertification appointments and rent charges.

35%    Ensure That Residents’ Needs are Met

            Function as liaison between resident, project management and owners.  Plan

residents’ activities, as necessary.  Attend all residents’ activities, assist

tenants in all circumstances.

            Conduct orientation of apartments for new residents; follow up with personal

visit, within 24 hours of move-in, with new resident; follow up with thank-you

note within 24 hours after physical visit.

Record, dispatch and follow up on service requests.  Participate in various

types of inspections including annual unit inspections, move-in and move-out,

and other inspections deemed necessary.

15%    Oversee All Aspects of Marketing

            Make follow up calls to prospective residents and promptly respond to all

incoming calls.  Place move-in packages, with local information, present at

signing of lease.

            Develop contacts with the community, including personal visits, involvement

in community activities, mail and telephone calls.  Keep abreast of current

issues affecting property and community.

            Conduct marketing surveys and make marketing recommendations based on

analysis of surveys.  Assist in the preparation of reports, newsletters, and

security deposit notifications.

            Open and close model unit and monitor its condition.  Keep an inventory log

of everything in the model unit, including models and serial numbers.

ACCOUNTABILITIES:

Assure that the site property is managed properly and runs smoothly; all apartments are rented or are in the process of being prepared for tenant move-in.  Ensure that all company policies and procedures are being followed by all employees.

QUALIFICATIONS:

• High school diploma required or equivalent required
• At least one year managing real estate office; some knowledge of maintenance procedures preferred; or two years as a real estate agent
• Ability to operate a telephone, computer and printer, calculator, photocopier and fax machine
• Ability to manage time efficiently, meet deadlines, and work irregular hours, including weekends, when necessary
• Ability to climb, reach, sit, stand, walk, grasp, talk, hear and perform repetitive motions
• Ability to exert up to 10 pounds of force occasionally, and/or a negligible amount of force constantly to move objects
• Close mental and visual application needed to perform work dealing primarily with preparing and analyzing data and figures, accounting and computer terminal
• Ability to plan and schedule work, dispatch work, instruct and train in methods, check and approve work
• The employee is subject to both inside and outside environmental conditions

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• This document does not create an employment contract, implied or otherwise, other that an “at will” employment relationship.