What are the responsibilities and job description for the Helpdesk Assistant (Fulltime) position at Two95 International Inc.?
Need Jr & Sr Helpdesk Support
Title: Jr. Helpdesk Assistant
Position: Full-Time with our client
Location: cherry hill, NJ
Salary: Market (Best possible)
Job Description:
· Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
· When necessary provide onsite support.
· Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
· Troubleshoot and resolve system hardware and software problems.
· Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
· Document processes and procedures as required.
· Manage and maintain our customers’ networks.
· Required to be part of the on call schedule.
· Performs other duties and responsibilities as assigned by the MSP Manager.
