What are the responsibilities and job description for the Customer Experience Representative position at Tyndell Photographic?
Job Title: Customer Experience Representative
Location: Livonia,MI
Job Type: Full-Time
Reports To: Customer Experience Manager
About Tyndell Photographic:
At Tyndell Photographic, we believe in capturing life’s most important moments with excellence and heart. We provide top-tier photographic packaging and custom products for photographers, schools, and studios across the country. Our team is passionate about delivering outstanding service, innovative solutions, and a seamless experience that reflects our customers' dedication to their craft.
Position Summary:
We are looking for a motivated and personable Customer Experience Representative to join our dynamic team. This entry-level role is the heartbeat of our customer support operations—handling inbound calls, emails, and live chats to assist with placing orders, making product recommendations, and resolving any issues with care and efficiency.
Key Responsibilities:
- Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with placing orders, recommending products, and navigating our offerings
- Resolve product or service issues by clarifying the customer’s concern, determining the cause, selecting the best solution, and following up to ensure resolution
- Document all interactions and feedback accurately in our CRM system
- Collaborate with internal teams (Sales, Production, and Design) to ensure a smooth customer experience
- Maintain up-to-date knowledge of product lines and company policies
Qualifications:
- High school diploma or equivalent required
- Preferred: At least 1 year of experience in a customer-facing role, especially in retail or hospitality
- Strong verbal and written communication skills
- Empathy and patience with a genuine passion for helping people
- Excellent problem-solving skills and attention to detail
- Basic familiarity with creative tools like Photoshop, Canva, or InDesign is a plus
- Interest in photography or the creative industry is highly preferred
Why Join Us?
- Supportive and collaborative team environment
- Opportunities for growth and development within a creative, customer-focused company
- Be part of a company that values innovation, service, and the art of photography
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Morning shift
Work Location: In person
Salary : $15 - $17