Customer Service Representative

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born. Location: 375 Broadway Rte 28, Lawrence, Massachusetts 01841 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys. U-Haul Offers Customer Service Representative: Career stability Opportunities for advancement Valuable on-the-job training Life insurance MetLaw Legal program MetLife auto and home insurance Discounts on Apple products, Dell computers, cell phone plans, hotels, and more Paid holidays, vacation, and sick days if eligible 401k and stock options 24-hour physician available for kids Health insurance & Prescription plans if eligible Dental & Vision Plans Subsidized gym/ membership if eligible Business and travel insurance YouMatter EAP program LifeLock identity Theft Critical Illness/Group Accident Customer Service Representative Responsibilities: Assist customers inside and outside U-Haul Center with U-Haul products & services Use smartphone-based U-Scan technology to manage rentals and inventory Move and hook up U-Haul trucks and trailers Clean and inspect equipment on the lot including checking fluid levels Answer questions and educate customers regarding products and services Prepare rental invoices and accept equipment returned from rental Other duties as assigned Customer Service Representative Minimum Qualifications: Valid driver’s license and ability to maintain a good driving record High School Diploma or equivalent Work Environment: The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes, or irritant chemicals. May be required to use protective clothing, or gear such as masks, goggles, gloves or shields. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around an office and occasionally outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs assisted or unassisted. AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. This policy will not apply to team members hired before February 1, 2020. U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.