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Elavon Client Account Manager

U.S. Bank National Association
Atlanta, GA Full Time
POSTED ON 2/7/2023 CLOSED ON 2/13/2023

What are the responsibilities and job description for the Elavon Client Account Manager position at U.S. Bank National Association?

A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

The Client Account Manager/Executive is the strategic face of Elavon to the client, representing multiple Elavon business channels. They are responsible for the overall management of a book of National accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Is the escalation point for both internal and external client issues.
This role is hybrid. Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while having flexibility on their work location for the other working days.
Basic Qualifications
  • Associate's degree, or equivalent work experience
  • Two or more years of client management experience in the financial industry
Preferred Skills/Experience
  • Strong contract negotiation, account management and project management skills
  • Strong problem-solving and negotiation skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Ability to identify and resolve exceptions and to interpret data
  • Proven customer service/relations skills
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Strong presentation, interpersonal, verbal and written communication skills
  • Some knowledge of Elavon products and systems helpful

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

Salary : $56,950 - $73,700

Client Account Manager
Vatic Outsourcing -
Marietta, GA

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