What are the responsibilities and job description for the Business Technology Analyst position at U.S. Bank (U.S. Bancorp)?
A company is looking for a Contact Center Business Technology Analyst.Key ResponsibilitiesServe as a technology expert for functional applications, providing support and project release directionAct as a Workforce Management subject matter expert, coordinating scheduling and staffing adjustmentsCreate and distribute forecast-driven work schedules and manage vacation tracking for call center areasRequired QualificationsBachelor's degree or equivalent work experienceFive or more years of direct experience with project lead responsibilities, or eight or more years of related experience3-5 years of experience with established workforce management systems3-5 years of experience with call center systemsIntermediate knowledge of Microsoft Excel, including complex formulas