What are the responsibilities and job description for the Medical Support Assistant (Advanced) position at U.S. Department of Veterans Affairs?
Summary
The incumbent serves as an Advanced Medical Support Assistant in the Hampton VA Healthcare System - Health Administration Service (HAS). Assignment for these vacancies include Specialty/PACT.
Qualifications
Basic Requirements:
The incumbent serves as an Advanced Medical Support Assistant in the Hampton VA Healthcare System - Health Administration Service (HAS). Assignment for these vacancies include Specialty/PACT.
Qualifications
Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
- Experience and Education: (1) Experience - Six months experience of clerical - office - customer service - or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
- or (2) Education - One year above high school
- or (3) Experience/Education - Equivalent combination of experience and education
- English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - part II - chapter 3 - section A - paragraph 3j
- May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
- Grade Determinations: For Advanced Medical Support Assistant - GS-6: One year of experience at or equivalent to the next lower grade level GS-5. In addition to the Basic Requirements defined above - the incumbent must demonstrate the following KSAs: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
- medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
- Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
- Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
- This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
- Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
- Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/
- The full performance level of this vacancy is GS-6. Physical Requirements: Work is primarily sedentary
- however - the incumbent will have episodes of standing - twisting - bending - sitting - and carrying of supplies in support of the clinical areas assigned.
- VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional For Specialty/PACT assignment - duties include but are not limited to: Responsible for scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
- Cancel - re-schedule patient appointments and/or consults
- enter no-show information daily
- monitor both inpatient and outpatient appointments for area of responsibility
- Monitor pre-appointment requirements to ensure patient readiness for patient visit/procedure
- Performs traditional office automation duties such as faxing - scanning - and completing documentation to request medical records from community providers
- Responsible for call responsiveness to provide telephone support to internal and external customers for scheduling actions - general questions - or contacting patients as requested by the care team
- Work Schedule: 7:30am-4pm
- 8am-4:30pm
- 7am-3:30pm Recruitment Incentive (Sign-on Bonus): Not authorized
- Permanent Change of Station (Relocation Assistance): Not authorized
- Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade)
- Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child
- Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
- Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available
- Virtual: This is not a virtual position
- Functional Statement #: 000000 Permanent Change of Station (PCS): Not authorized.
Salary : $54,357 - $70,662