What are the responsibilities and job description for the Customer Service Assistant position at U.S. Legal Support?
Are you detail oriented, customer service driven and adaptable? Do you like to multi-task and critical think?
U.S. Legal Support seeks a Customer Service Assistant that is problem solver, an active listener, and excellent communicator. If you possess these qualities, consider joining our legal service team in an onsite role in Houston, Texas!
Customer Service Assistant Job Functions:
- Assist CSS with client communications/correspondence as needed to obtain records
- Assist status clients on client action needed (i.e. fees, film breakdowns, authorizations, no records, etc.)
- Incoming invoices/correspondence
- Handle field/agent calls/emails
- Research bad location contact information; unable to locate locations
CSA Expediting Duties:
- Make expediting calls as needed for client statuses, rushes and/or problem locations to obtain records
- Take incoming expediting calls, check and return voicemails as needed to obtain records
- Handle/Follow-up on all CSR emails daily
- Handle problem records/research/follow-up on missing items as needed (Escalated parts)
- Custodian Invoices:
- Research that invoice is within fee limits for requested records/legals
- Pay invoices via check or credit card
- Enter any credit card payments in MR
- See if checks cleared / provide check copies on payment issues
- Custodian Correspondence:
- Research what the correspondence is for
- Handle correspondence with facility or track internally to CSR
Perks and Benefits:
We provide our Customer Service Assistant with family and pet-friendly benefits, including Medical, Dental, Vision, Parental Leave, LifeLock, fun activities and much more!
Requirements:
All you need to be a Customer Service Assistant High School Diploma, and 2 years of customer service experience and able to communicate effectively over the phone and electronically.
Apply today!
Check why we recently earned the Happiest Employee Award two years in a row at https://www.comparably.com/companies/u-s-legal-support