Customer Account Manager - IGEN

Position Summary

The Account Manager will work closely with our industry experts, experienced sales and client success teams, and product specialists to establish and execute growth strategies for our world-class clients, developing solution roadmaps that expand our partnerships.

The Account Manager should take a client-centric approach to develop a deep understanding of the client's business objectives and develop a corresponding solutions roadmap and executable sales and marketing strategies.

While working with Customer Success to drive usage and adoption, they will be measured by their revenue coming from (1) Add-on, (2) Upsell, (3) Cross-sell, and (4) Expansion. Together with CX, they will share the responsibility for renewal.

Job Responsibilities

• This role demands immediate revenue impact while driving a world-class client experience. The ideal candidate for this role will strike a balance between executing with excellence today and striving for continuous improvement to be better tomorrow.
• Accountable to generate demand & execute opportunities resulting in subscription revenue to achieve and/or exceed the bookings quota.
• Develop and execute a plan in collaboration with CX, SMEs, and Leadership to achieve a qualified pipeline of 3X the annual bookings quota
• Relentless learning of our clients, IGEN solutions, and value proposition, the markets we serve, personal productivity, and sales execution.
• Update and maintain CRM database and provide accurate weekly reports reflecting territory and pipeline status
• Live our values of “Climbing Together”, “Bringing the extra”, and “Making Bold Moves”
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned
  
  

Qualifications

Required:

• University degree: 4-year BS or BA strongly suggested
• 5 years of relatable sales experience suggested
• Nice to have: Industry experience (relatable to IGEN’s suite of products)
• Experience executing complex sales cycles
• Drive to succeed. Results-oriented
• Integrity: do what you say you are going to do & beyond for your team & your clients
• Adaptability & plasticity. Intellectual curiosity & a thirst for innovation
• A strong desire for personal & professional growth
• Personal accountability. Ability to execute individually and as a team
• Strong interpersonal and communication skills: writing, editing, and presenting
• Ability to resolve complex problems
• Ability to develop strategies and execute
• Professional appearance and presentation required
• Willingness to travel as necessary
  
  

Preferred:

• Previous experience selling complex solutions
• Ability to handle multiple complex sales cycles simultaneously.
• Ability to present technical concepts clearly to clients and prospects
  
  

DIVISION:

IGEN

U.S. Venture requires that a team member have and maintain authorization to work in the country in which the role is based. In general, U.S. Venture does not sponsor candidates for nonimmigrant visas or permanent residency unless based on business need.

U.S. Venture will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, U.S. Venture shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of U.S. Venture.

U.S. Venture, Inc. is an equal opportunity employer that is committed to inclusion and diversity. We ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristic. If you need assistance or an accommodation due to a disability, you may call Human Resources at (920) 739-6101.