uBreakiFix Store Lead - Google

A Store Leader is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through electronics repair volume, repair quality, inventory management, expense control, human resources management, and managing operating costs. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service. Analyze and measure business trends; develop and implement plans to maximize repair volume and meet or exceed goals and objectives. Control inventory shrink, expenses and payroll. Ensure appropriate inventory stock levels and possess ability to project future inventory order levels. Review department/store trends and recommend and initiate changes for maximizing goals and objectives with PC software Strong communication skills with direct supervisor and store staff via live coaching, emails and phone communications. Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc. Continually evaluate and react to performance issues and actively recruit management candidates. Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel. Fixes devices, processes cracked glass, tests devices before and after repairs to ensure low defective rate. Strong mentoring and coaching skills to maximize employee performance and maintain a great and comfortable work environment. Maintenance of repair equipment and tools. Ensure that all repairs meet or exceed uBreakiFix quality standards Maintain the cleanliness and professional appearance of the store Competencies Financial Management. Ethical Conduct. Customer/Client Focus. Learning Orientation. Performance Management. Leadership. Communication Proficiency. Supervisory Responsibility This position supervises the retail store team of technicians and Store Lead. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work may vary. Stores are open 7 days a week, 10:00 a.m. to 7:00 p.m. Travel Occasional travel may be expected for this position. Required Education and Experience At least one year of retail management experience At least 6 months of electronic repair experience is preferred At least 6 months of phone repair experience is preferred Preferred Education and Experience Two years of previous retail experience is required. One year of previous management experience is preferred. Electronics Repair experience of any kind is a plus. Additional Eligibility Qualifications None required for this position. EEO Statement It is the policy of uBreakiFix to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, sex (with or without sexual conduct), age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. uBreakiFix. prohibits and will not tolerate any such discrimination or harassment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.