What are the responsibilities and job description for the Dispatcher position at UBEO, LLC?
UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Dispatcher to join our team in San Antonio, Texas.
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Xerox, Ricoh and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
The primary responsibilities of this position is as follows:
Department: Administration
Reports To: Call Center Manager
FLSA Status: Full Time / Hourly
________________________________________________________________________________________________________________
Purpose
The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.
________________________________________________________________________________________________________________
Responsibilities
- Take incoming customer requests for service and supplies and inputs data into E-Auto
- Prioritizes calls and dispatch information to the appropriate technician in designated area
- Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
- Process auto replenishment orders for supplies for specific customers
- Audit and process delivery schedules daily for next day delivery/removal of equipment
- Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
- Additional duties as assigned
________________________________________________________________________________________________________________
Supervision
Supervised
________________________________________________________________________________________________________________
Contacts
Internal: Exempt, Non-Exempt
External: Current Customers, Vendors
________________________________________________________________________________________________________________
Job Related Dimensions
- Strong communication skills – both verbal and written
- Working knowledge of MS Office to include Word, Excel and Outlook
- Data entry skills with an attention to detail
- Must reflect the highest priority emphasis on customer service and satisfaction
- Requires the ability to multi-task in a fast-paced environment
________________________________________________________________________________________________________________
Qualifications
- HS Diploma or GED
________________________________________________________________________________________________________________
Physical Demands & Work Environment
- Ability to sit at desk for prolonged periods of time.
- Ability to talk on the phone and work with various computer tools and applications.
- Ability to type and compose written communication in various forms.
- Ability to lift 20 lbs on occasion.
UBEO offers a competitive compensation package. UBEO also offers excellent benefits that include medical, dental, vision, life, flexible spending account options as well as other supplemental benefits. UBEO also offers a 401k Retirement Plan with company match upon eligibility. Submit your resume to Human Resources today!
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
Job Type: Full-time
