What are the responsibilities and job description for the Enterprise Partner Manager, Grocery & Retail position at Uber?
About The Role
The Uber Eats team is looking for sharp, highly motivated individuals to join our Enterprise team in the Grocery & Retail segment covering some of our most strategic partners. As an Enterprise Partner Manager, you will work efficiently and effectively with our merchant partners to drive revenue growth, operational excellence, and customer service. Enterprise Partner Managers will work closely with merchants, local and central operations, product, sales, marketing and engineering teams to manage and optimize partnerships and provide maximum value for both Uber and its merchant partner.
You will succeed in this role if: you produce your best results in a team environment; you possess an insatiable appetite to continuously learn; you value ideas over hierarchy; customer obsession runs in your DNA.
What You'll Do
The Uber Eats team is looking for sharp, highly motivated individuals to join our Enterprise team in the Grocery & Retail segment covering some of our most strategic partners. As an Enterprise Partner Manager, you will work efficiently and effectively with our merchant partners to drive revenue growth, operational excellence, and customer service. Enterprise Partner Managers will work closely with merchants, local and central operations, product, sales, marketing and engineering teams to manage and optimize partnerships and provide maximum value for both Uber and its merchant partner.
You will succeed in this role if: you produce your best results in a team environment; you possess an insatiable appetite to continuously learn; you value ideas over hierarchy; customer obsession runs in your DNA.
What You'll Do
- Internal and external advocate. Be the merchants' go-to person and navigate internal processes to provide the best outcome for the client and our market
- Bring your analytical A-game. You will be building business models, performing analysis with local/central operations teams s to understand trends, provide actionable insights, and track productivity and success of initiatives to ensure we are driving towards the best possible outcome
- Handle the big picture and the tiny details. You are organized and always on top of your deadlines to ensure nothing gets missed. You also have an eye to the big picture and flourish by creating new ways to add to existing partnerships
- Drive initiatives. You will drive and support key initiatives across our business teams to grow strategic and long term opportunities with our various partners. This involves wearing many hats and jumping in to help your teammates when the needs arise
- Read between the lines. You will be working with stakeholders from various teams such as Product, Marketing, Operations, Legal, Finance, etc.
- Drive day-to-day interactions with our top tier partners
- Employ critical thinking and creative problem-solving skills to navigate relationships
- 4 years of professional experience
- Previous client-facing experience with enterprise/mid-market accounts.
- Previous experience with managing complex data set and tracking/hitting multiple OKRs.
- Consistent track record of successfully handling complex partnerships
- You will spend the majority of the time working with various internal and external teams, building and cultivating new relationships with potential and existing partners within all parts of an organization.
- You are a self-starter and collaborative leader. Everywhere you go, you cannot help but flex and stretch your analytical powers, pitching in as needed, but also knowing when to take control and lead a conversation with an Engineer, Product Manager, or C-Level Executive
- Product sense. You know what makes a product experience not just good, but amazing. You lead cross-functional teams to create partner integrations that delight users and drive measurable impact
- Speediness and resourcefulness. This team moves fast and always operates in new spaces. You pick up things fast and run with them
Salary : $99,000 - $122,000