Front Desk Coordinator

UBMD Neurology is seeking a Front Desk Coordinator for busy outpatient clinic in downtown Buffalo at the Conventus Medical Office Building. Qualified candidates should have a minimum of one (1) to two (2) years experience in a outpatient clinic setting. Experience with Electronic Medical Records (EMR) experience and phone experience helpful. Candidates should also have excellent communication and multi-tasking skills required. Parking is paid for downtown location. NO NIGHTS AND NO WEEKENDS!

UBMD Neurology provides comprehensive neurological evaluation, diagnosis and management for adults and children with a wide variety of neurologic disorders. With locations in Buffalo and Williamsville, we offer a full range of procedural services including EEG, EMG, adult and child neuropsychologic testing, an infusion clinic for intravenous therapies and neuroimaging interpretation. We are closely allied to two Kaleida Health hospitals, Buffalo General Medical Center and Oishei Children's Hospital.

We offer a comprehensive benefit package that includes Health Insurance, Dental, Vision, Company Paid Life Insurance, Company Contributed Pension, PTO, and 6 paid Holidays.

Position: Front Desk Coordinator

Department: Neurology

Reports to: Practice Manager / Nurse Supervisor

Pay Range $17-$19 hourly

Position Summary: Maintaining the functions of the front desk. Represents physicians by being the primary mode of communication between patients and providers. Performs a full range of duties to support day to day operations and ensure high quality service for our patients.

Essential Functions:

• Answer and transfer phone calls to appropriate staff or location in a high volume neurology office.
• Work closely with clinical staff to answer patient questions.
• Schedule patient appointments, build charts and gather required records
• Check in and/or out patients.
• Collect copays and balances.
• Provide necessary paperwork to patients for their visit.
• Prepares and mails new patient paperwork.
• Maintain patient charts for upcoming appointments
• Establish and maintain a professional and polite rapport with all patients and staff

Other Functions:

• Manage mail, fax machine, scanning bin, and task lists.
• Obtaining authorization, when needed, for testing
• Maintain waiting room cleanliness
• Perform special projects assigned by manager or provider
• Provide cross coverage within department when deemed necessary

Minimum Job Requirements:

Education: High school diploma or equivalent required.

Experience/Qualifications: 2 years of customer service experience required. Medical office experience preferred.

**Pay commensurate with education and experience.

UBMD Neurology is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.

UBMD Neurology is a smoke-free and drug-free workplace in compliance with local, state and/or federal guidelines.

Job Type: Full-time

Pay: $17.00 - $18.50 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Medical receptionist: 1 year (Preferred)
• Front desk: 1 year (Required)

Ability to Relocate:

• Buffalo, NY 14203: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $19