What are the responsibilities and job description for the Member Services Coordinator position at UCLA Health Careers?
DescriptionPerform a key role within a world-class health system. Provide vital expertise to ensure the highest standards of medical excellence. Take your professional expertise to the next level. You can do all this and more at UCLA Health. In this high visibility position, you will answer member phone calls and other inquiries while providing information, resolving problems, and educating patients and staff members. This will involve responding to questions regarding status of referrals, directory assistance or assistance in communicating with a provider. You will: * Record all calls in the managed care information system * Work effectively with other staff members * Adhere to department customer services protocols and greeting scripts * Follow key customer service concepts * Help achieve established customer service goals * Project a consistently professional demeanor Note: This posted position is 1 of 2 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions. Salary Range: $23.49 - $33.34 Hourly
Salary : $1 - $1,000,000
Member Services Representative III
Wescom Credit Union -
Pasadena, CA
