What are the responsibilities and job description for the Kids Club Attendant position at UFC GYM?
The Kid's Club Attendant ensures that the Kid's Club delivers a safe and positive member experience. Responsible for delivering the ultimate customer service experience; contribute to running a clean, friendly and well-maintained club, and executing the team member basics of being on time and complying with the dress code. The Kids Club Attendant provides a safe, fun and interactive environment to children using the Kid's Club. They conduct all activities in a positive and professional manner and follow all Kids Club policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Child Care
- Supervise activities of all assigned children in the Kid's Club area and ensures child remains in designated area
- Provide child care to children including paging parent/guardian if necessary to assist with discipline issues and attending to personal needs
- Participate and entertain children with games or other approved activities
- Administer first aid to children in accordance with company policy
- Project a positive friendly and caring attitude always while interacting with children and their parents
Customer Service
- Maintains that the Kid’s Club area is clean and maintained according to set standards
- Checks that all toys and other objects are clean and safe
- Ensures the safety of children in Kid’s club area follows all safety procedures
- Report any incidents to Kid's Club Supervisor/Lead or Operations Manager
- Report all member complaints to Kid's Club Supervisor/Lead or Operations Manager
- Report any child health concerns to Kid's Club Supervisor/Lead or Operations Manager so a Health Alert may be posted if required
Administration
- Verifies all parents receive copies of the Kid’s Club policies
- Confirms that all members utilizing Kid’s Club have paid for the service with a receipt that shows if they are an ultimate or fitness member
- Ensure that parent or guardian has signed a Kids Club Agreement and have signed at the register along with an emergency information card
- Ensure individual checking in the child is listed on the Kid's Club Agreement/Information Card
- Ensure parent/guardian completes and signs the Kid's Club Register when checking in and checking out children
- Ensure proper payment is received for the use of Kid's Club
REQUIRED QUALIFICATIONS:
Knowledge, skills & abilities:
- Experience working with children
- Patience in dealing with children and customers
- Strong communication and interpersonal skills
- Attention to detail
- Energetic and Friendly
Minimum certifications/educational level:
- High School Diploma or GED required
- Current CPR/AED certification (required)
- California employees must be Trust Line certified before working with children (required)
- State specific certifications will be required (see manager for further detail)
Minimum experience:
- 6-12 months of child care experience preferred