Senior Human Resources Business Partner

The Senior Human Resources Business Partner leads and manages complex senior-level multi-disciplined Human Resources (HR) initiatives and projects, including those with a focus on senior-level business partnerships, organizational design, employee relations, performance management, data-driven people analytics and reporting, and people-focused organizational and process transformation.  This position influences organizational talent effectiveness by serving as a senior-level HR strategist, business partner, and analyst in reviewing, analyzing, and reporting HR-related data to identify trends and recommending solutions to business partners for effective people strategies.  With a focus on service, this position also serves as a consultative thought partner to business leaders to design, build, and execute strategic and comprehensive people-centered solutions as well as align business objectives and HR programs to facilitate the business partner’s ability to achieve business goals and UFCU’s strategic objectives while maintaining organizational culture. 

The Senior Human Resources Business Partner reports to the Director of Human Resources and manages the Human Resources Business Partner.

About UFCU

As Austin’s largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members.  Our mission at UFCU is simple: to provide for the well-being of our Members. We’re proud to focus on people — not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals. 

Consistently receiving awards as the Top Credit Union, Top Mortgage Company, Best Places for Working Parents, Gallup Exceptional Workplace Award, and Healthiest Employer in Austin, UFCU is proud of its people-first culture. We value our employees as much as our Members.  We offer an environment where people care about each other – like family.  If you want to love what you do, make an impact in your community, and have the power to help people change their lives – then we’re glad you’re here.

Essential Functions

Human Resources Strategic Business Partner

• Serve as a senior-level HR Business Partner, strategist, and consultant, with a focus on high touch and high level of service.
• Serve as a thought partner to business leaders to design, build, and execute strategic and comprehensive people-centered solutions as well as align business objectives and HR programs to facilitate the business partner’s ability to achieve its business goals and UFCU’s strategic objectives, while maintaining organizational culture.
• Leverage strong business acumen and analytical skills in partnering with business leaders to understand their business strategies and organizational needs, and align and execute people-related strategies, resources, and tools to maximize and drive results in support of their business needs.
• Consult with business leaders, including identifying needs, developing action plans, identifying deliverables, and presenting results and recommendations.
• Develop and maintain strategic partnerships with all levels of leadership; and proactively design, lead, execute, and assess effective and impactful employee relations and performance management strategies in partnership with business leaders.

Human Resources Strategic Project Management

• Lead complex senior-level multi-disciplined HR initiatives and projects, including those with a focus on senior-level organizational design, workforce planning, senior-level business partnerships, data-driven people analytics and reporting, and people-focused organizational and process transformation.
• Partner with business leaders to identify organizational and departmental people needs, opportunities, business requirements, and impact, and design and implement effective solutions.
• Identify business requirements and opportunities to enhance HR programs, processes, and technologies, and design and implement initiatives and solutions that enhance HR program and process optimization and delivery.
• Identify and lead the implementation of HR strategies and best practices throughout the organization as needed.

Human Resources Strategic Data Insights and Analytics

• Serve as a senior-level HR business analyst and strategist in reviewing and analyzing people-related data and analytics to identify trends and recommend solutions for effective people strategies.
• Develop, assess, and present dynamic HR analytics models and insights for executive level reporting and recommendations. Condense extensive information into concise, executive-level briefs for effective decision making. Discern patterns, themes, and connections in data and to leverage in assessment and design work.
• Benchmark Best in Class Human Resources practices, and refine and customize them for UFCU’s culture.

Human Resources Leadership

• Manage HR Business Partner, and provide direction and oversight to ensure alignment of strategic and operational HR initiatives.
• Engage, develop, and manage HR Business Partner on job results with an emphasis on coaching and developing to achieve career and performance goals.
• Provide leadership to HR Business Partner and cross-functional stakeholders based on servant leadership principles, caring for the whole person.
• Serve as a role model in transparent communication, two-way dialogue and proactive communication.
• Demonstrate UFCU leadership standards through support for our culture, values, and behavioral expectations.
• Partner with organizational and departmental leadership to influence and facilitate change, implement strategy, and accomplish objectives.

Human Resources Operations

• Assist with the development, administration, and analysis of detailed multi-disciplined HR budgets and forecasts based on predictive modeling, vendor and contract analysis, and business projections.
• Negotiate contracts and manage relationships with vendors, as needed.
• Assist with the oversight to consolidated HR contracts management to monitor renewals, ensure effectiveness of contracts, and ensure stewardship of UFCU’s financial investment in HR-related contracts.

Other

• Perform other duties as assigned.
• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.

Knowledge/Skills/Abilities

Knowledge

• Proficiency with HR Information Systems and Microsoft Office, including Excel and PowerPoint.
• Technically savvy with the ability to easily master new systems and applications.
• Proficient with project planning tools and practices, managing enterprise-wide projects through all stages of a project lifecycle.

Skills

• Demonstrated stakeholder management, leadership, communication skills, and polished executive presence.
• Exceptional people and relationship skills, with an employee/customer service mentality and a high degree of authenticity, integrity, accountability, and emotional intelligence.
• Exceptional analytical, judgment, and decision-making skills.
• Strong problem solving, priority-setting, and decision-making skills.
• Strong idea generator, with the ability to think creatively and innovatively.

Abilities

• Ability to demonstrate strong commitment to UFCU's vision, mission, and values.
• Ability to be positive, resourceful, and flexible.
• Ability to effectively navigate the nuances of a large organization with multiple stakeholders and priorities.
• Demonstrated ability to lead major initiatives through the organization and influence decision makers at all levels.
• Demonstrated excellent strong people and process/project management capability with ability to effectively manage large-scale complex projects.
• High level of self-responsibility, willingness to constantly rethink and improve, and motivation to over-achieve goals, even during competing priorities and projects.
• Ability to be proactive, to anticipate and provide alternatives and options to the business.
• Ability to successfully operate simultaneously at a strategic and a tactical level, with a “rolling up your sleeves” approach to execute initiatives.
• Demonstrated compassion for colleagues across all business functions and levels.
• Demonstrated track record of developing effective relationships across all levels of the organization and with diverse groups.

Competencies

Building Partnerships

• Demonstrated ability to effectively build, foster, and maintain relationships, establish rapport, and diplomatically communicate information
• Demonstrated and polished executive presence
• Possess high level of integrity
• Be widely trusted, direct and truthful, with the ability to gain confidence
• Exceptional solutions and client service-oriented, with an emphasis on problem solving and results
• Confidence and ability to work independently as well as perform as a collaborative member of a team

Communication

• Exceptional verbal, interpersonal, collaborative, active listening, written, and proactive communication skills
• Ability to demonstrate keen awareness of an audience’s communication needs and preferences, and the ability to adapt written, verbal, interpersonal, and listening communications to meet the audience’s needs and preferences
• Ability to visualize and articulate problems and concepts in a systematic manner that appeals to business leaders while tailoring communications, formal or informal, to the audience
• Ability to present information in a clear, concise, succinct, and compelling manner

Emotional Intelligence

• Ability to effectively demonstrate a high degree of empathy and compassion
• Ability to demonstrate excellent teamwork skills and contribute to team success by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
• Self-starter who is motivated to successfully assist with complex project deliverables in a very driven and changing organization
• Intellectual curiosity, consistently seeking opportunities to develop new skills

Adaptability / Navigating Ambiguity

• Ability to effectively demonstrate adaptability and a high degree of flexibility, with the ability to work through ambiguity and under tight deadlines and changing needs
• Ability to work diplomatically in a team environment with a high sense of urgency and sensitivity

Focus on Results

• Ability to effectively demonstrate accountability and focus on results
• Exceptional organizational, project, and time management skills
• Exceptional attention to detail
• Ability to manage multiple initiatives simultaneously

Decision Making

• Ability to maintain the highest level of confidentiality
• Ability to separate personal bias from professional recommendations
• Exceptional judgment and decision making skills
• Ability to work independently and exercise integrity and initiative

Experience

Minimum Requirements

• Bachelor’s degree in Business, Human Resources, or related field. Four (4) years of related experience may be substituted for degree.
• A minimum of five (5) years of senior-level HR Business Partner experience in a high touch, high service environment.
• Demonstrated in-depth experience and proven knowledge of multi-disciplines of HR, including employee relations, performance management, employment law, HR strategic planning, end-to-end employee lifecycle management, organizational design, process design for operational excellence, and technical aspects of HR.
• Demonstrated senior-level employee relations experience and in serving as a trusted advisor to the executive and senior leadership level.
• Proven track record of strong leadership skills in coordinating and facilitating talent management strategies with functional business partners and colleagues, and working with various levels of the organization.
• Demonstrated experience preparing and delivering effective senior-level presentations, and building a narrative based on collection and analysis of data.
• Demonstrated experience in using sophisticated visualization tools and data management to inform decision making.
• Demonstrated experience and proven knowledge of regulatory, federal, state and local laws which govern employment policies and practices.
• Must be bondable.

Preferred Qualifications

• Master’s degree.
• Senior Professional Human Resources-related certification.
• A minimum of 10 years of senior-level HR Business Partner experience.
• A minimum of seven (7) years of demonstrated strong leadership and supervisory experience of multi-disciplined HR professionals.
• Demonstrated experience developing and administering detailed HR-related budgets and forecasts utilizing predictive modeling.
• Credit union or financial industry experience.
• Bilingual in English/Spanish.

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone and/or virtual communications platforms to communicate confidential information, requiring the ability to effectively and accurately explain complex information.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. 

• This position is required to frequently work at UFCU Plaza in Austin, Texas.
• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• May occasionally move from one work location/branch to another.
• Public contact position, requiring appropriate professional appearance.
• Frequent computer use at a workstation of up to two hours at a time.
• The noise level in the work environment is usually moderate.

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