UW Support Supervisor

UFG is currently hiring for an Underwriting Support Supervisor who will oversee the day-to-day operations and facilitate the efficient and effective delivery of exceptional service to agents, policy holders, and Underwriters. You will manage workflows, ensuring accuracy and timeliness in policy issuance, quotes, endorsements, renewals, and related transactions. Additionally, you will devise strategies to accomplish departmental objectives, lead projects, and work together with team members and various internal stakeholders to ensure company objectives are met or exceeded. In this leadership role, you will guide and support a team that is collaborative, continuously seeking process improvements, all while assuring professional development and success of your team members. Additionally, you will focus on demonstrating our SPIRIT values and ensuring we create both quality results and relationships that drive us towards UFG’s vision to always deliver on our promises. 

Essential Duties and Responsibilities:

• Directly supervise and support a team of Underwriting Support professionals within an assigned functional unit to ensure timely and accurate issuance of commercial lines policies, quotes, endorsements, renewals and related transactions.
• Partners with Support Manager to direct the day-to-day activities of the team by facilitating communication and establishing priorities, reviewing assignments, redirecting work as needed and resolving problems to make improvements to meet established operations service standards.
• Utilizes data to monitor team performance, identify areas for improvement, make informed decisions about resource allocation, track progress towards goals, and provide targeted feedback to employees.
• Works within the constraints of the department operating budget.
• Assists during the hiring process and the development, evaluating, and discharging of employees.
• Help design and monitor processes to drive continuous improvement initiatives and recommend new strategies to enhance service delivery.
• Conducts quarterly and annual performance evaluations for employees to ensure SPIRIT values are being demonstrated.
• Facilitate team meetings designed to share department and organization updates.
• Maintains open communication with Learning & Knowledge, Risk Control, and other various departments to ensure seamless delivery of objectives.
• Ensures compliance with predetermined workflows and procedures
• Promotes and exhibits UFG’s Vision, Mission, and Values.

Job Specifications: 

• High school diploma or equivalent.
• College degree preferred in relevant field but not required.

Certifications and Designations:

• Certificate of General Insurance (AINS) and Supervisory Management (SM) designations required.
• Employees are expected to participate in continuing education throughout their careers.
• Pursuit of other insurance designations or courses to include AU, ARM, CIC, AIC.

Experience:

• 3 years of insurance experience.
• 2 years of experience in an underwriting support role.
• Tableau, Excel, Project Management software/tools knowledge helpful
• Experience in bringing large projects to successful completion, including experience at every level of the project

Knowledge, skills & abilities:

• A visionary, solutions-oriented leader with the ability to identify, analyze, and resolve problems, motivate and develop staff, recognize and meet customer needs, and effectively plan and execute business strategies.
• Exceptional organizational and efficiency skills.
• Proficient in the use of the MS Office suite.
• Strong understanding of commercial insurance coverages.
• Ability to establish priorities, work independently, and achieve objectives without supervision.
• Capable of working under pressure in a fast-paced environment and meeting deadlines.
• Excellent written and verbal communication skills with the flexibility to adapt to a constantly changing environment.
• Knowledgeable in change management principles.
• Strong technical and analytical skills.
• Collaborative team player with the ability to work effectively with a diverse range of internal and external customers.
• Strong leadership skills, including the ability to provide direction, motivation, mentorship, coaching, and development to employees.
• General management skills necessary for planning, organizing, and prioritizing workloads.
• Ability to build confidence and trust with others through honesty, integrity, and transparency.
• Skilled in delegating responsibility and authority appropriately, providing necessary direction, and removing obstacles to facilitate work completion.
• Consistent achievement of Key Performance Indicators (KPIs) for enterprise, department, and personal development.
• Demonstrates a high level of professionalism.

Working Conditions:

• Typical office environment with standard office equipment operation, including phone work, video conference and collaborative tools, typing, scanning, copying, emails, etc. Outlook and MS Teams
• Extended periods of computer work (6 hours daily) and work with various office technology.
• Ability to focus for extended periods.
• Extended hours (beyond regular business hours), when needed to meet deadlines or demands.
• Overnight travel as needed

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and skills required. Additional tasks and requirements may be assigned, as necessitated by business need. UFG (United Fire Group) retains the right to modify the description of this job at any time.