Registration Specialist

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Schedules patients for procedures in Diagnostic Services and Cardiovascular Departments as well as Outpatient Laboratory and Sleep Lab, Pulmonary Function, and EEG. Check patients in for some imaging procedures. Performs all duties associated with clinical aspects of the hospital radiology information system.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school graduate or equivalent.

2. Graduate of a medical secretary training program, Medical Assistant Program, or 1-2 years of experience in a medical office environment.

3. Previous computer experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an exhaustive list of all responsibilities and duties. Other duties may be assigned.

1. Complete patient information forms according to department policies and procedures. (Example: Biopsy request/approval Forms)

2. Verifies written physician orders for outpatient exams when appropriate and enters them in to the EMR.

3. Upon scheduling exams, verify need for precertification for specific exams.

4. Conveys specific patient preparation information to patient, family members, or physicians for all procedures scheduled in assigned departments.

5. Utilize RIS to generate requisitions for charging and crediting of imaging procedures and related functions as indicated in department policy and procedure manual.

6. Demonstrate proficiency with regards to the computer, telephone, fax machine, photocopier, and CD burning systems.

7. Schedule diagnostic and cardiovascular procedures, Outpatient Lab, Sleep Lab, Cath Lab, Pulmonary Function, and EEG according to department policies and procedures.

8. Perform exam order entry for out-patients using RIS. Distributes exam requests on in-patients according to department policies and procedures.

9. Distributes reports and images to requesting physicians, patients, and/or other facilities according to department policies and procedures.

10. Prepares and sends referring physician notification of patient’s failure to keep scheduled appointments.

11. Receives and directs incoming phone calls, including message taking and distribution according to department policy and procedure.

12. Upon ordering exams, verifies medical necessity for specific exams using Mediquant software.

13. Ensure procedures requiring authorization are completed and enter the Referral/authorization information in to the EMR to ensure payment for services.

14. Utilize Dare to Care software to schedule patients as well as greet and check patients in for these exams.

15. Responsible for calling out technologists during off hours as requested by the ordering physician, as well as serve as a witness/observer for the Male Ultrasound technologists when they are performing certain exams for a female patient.

16. Uploads Pillcam studies in to the software so that it can be read.

17. Knowledge of billing and authorization protocols and procedures.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must have the ability to stand, stoop, crouch, pull, push, grasp, and lift in order to perform duties associated with filing and retrieving from standard files.

2. Must be capable of performing all functions associated with the use of telephone, including but not limited to receiving calls, dialing and placing calls, transferring calls, taking accurate phone messages/return telephone numbers, etc.

3. Must be knowledgeable in various aspects of the hospital computer systems including, but not limited to, patient registration, generating patient orders, entering insurance authorization information, etc.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Exposure to high stress and constant interruptions

2. Associate must be capable of working within a confined space and under fluorescent lighting.

3. Exposure to cleaning and disinfecting agents as well as electrical current.

SKILLS AND ABILITIES:

1. Must be capable of handling information of a confidential nature.

2. Must have the ability to work successfully under highly stressful conditions while adapting to varying workloads and work assignments on a constant basis.

3. Must have the ability to comprehend and perform oral and written instructions and procedures as well as prioritize tasks.

Additional Job Description:

Monday-Friday rotating shifts with rotation of weekend and holidays.

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

UHC United Hospital Center

Cost Center:

150 UHC Radiology Admin

Address:

327 Medical Park Drive

Bridgeport

West Virginia

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.