What are the responsibilities and job description for the CALL CENTER SPECIALIST position at UHS?
**This is a new opening HYBRID ROLE with day and night shifts available.
UHS National Call Center (a UHS company)
The talented Customer Service Specialist (CSS) is our customers’ friendly first point of contact by answering all incoming calls from assigned channels. This can include hospitals, referral sources, patients, and families. Probing appropriately to qualify the call, and ultimately directing the call to the appropriate party. If the appropriate party is not available, they will utilize the Admissions Coordinator talk track to assist the caller. The CSS will thoroughly and clearly documents each patient’s interaction in MS4 and/or current software used.
Benefits we offer:
• Diverse programming to expand your experience and energize your career
• HealthStream on-line learning catalogue with plenty of free CEU courses
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match 6% and discounted stock plan
UHS Who we are:
One of the nation’s largest and most respected providers of hospital and health services, Universal
Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily
since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in
2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in
2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public
Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its
subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and
ambulatory care access points, an insurance offering, a physician network and various related services
located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Career development opportunities across UHS and its 300 locations!
Qualifications
Education: High School Graduate/Equivalent Bachelor’s Degree preferred.
Years of Related Experience: 1-3 years of customer service
Knowledge: Customer Service experience required. Call Center experience a plus. Experience in the alcohol and drug field or psychiatric treatment field preferred. Strong working knowledge of Patient’s Rights. Broad base of knowledge in psychiatric and addiction treatment and administration.
Skills: Ability to remain calm under pressure; can handle frequent change, delays and unexpected events. Consistently meets and/or exceeds goals. Must be able to relate well to all kinds of people both inside and outside the organization, using diplomacy, building effective relationships, and able to diffuse high-tension situations. Problem solver. Strong working knowledge of a variety of computer software applications. Excellent Customer Service skills.
EEO Statement:
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment
opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and
as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of
individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual
orientation), genetic information, national origin, disability status, protected veteran status or any other
characteristic protected by federal, state or local laws.
We believe that diversity and inclusion among our teammates is critical to our success.
Notice:
At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective
candidates with matching skill-set and experience with the best possible career at UHS and our subsidiaries. We
take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no
recruiter or employee will request financial or personal information (Social Security Number, credit card or bank
information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail,
Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at:
https://uhs.alertline.com or 1-800-852-3449
Salary : $12 - $0
