What are the responsibilities and job description for the Medical Office Specialist - Patient Call Center position at UHS?
Location: 6600 University Pkwy. Suite 201 Lakewood Ranch, FL - Candidates must be Local - worksite: In-Person
ABOUT MANATEE PHYSICIAN ALLIANCE
Manatee Physician Alliance is a multi-specialty physician group that offers Primary Care, Cardiology, General and Bariatric Surgery. Our team of physicians, advanced practitioners and staff deliver quality and compassionate care in a collaborative patient focused approach. We value our employees’ contributions and offer advancement opportunities.
Position Summary: Medical Office Specialist - Patient Call Center
The Call Center Specialist performs the duties required to schedule patients for appointments at MPA offices. The scheduler communicates any preparations needed to the patient (including new patient paperwork) and communicates appointment related information to the offices as needed. Call Center Specialist are required to pre-register new patients in Cerner. Demonstrates Service Excellence at all times. The Call Center Specialist is responsible for answering incoming calls into the practice and functions as the department liaison. This includes insurance verification and a working knowledge of insurance terms, and reimbursement procedures, medical terminology, and practice services. Inputs statistical information into appropriate systems. Other duties as assigned.
SKILLS AND ABILITIES:
- Excellent professional, organizational and communication skills.
- General office skills.
- Demonstrated skill on computer input and/or personal computer operation.
- Knowledge of medical terminology.
- Multi-task and detailed oriented.
- Strong interpersonal skills
The Medical Office Specialist is responsible for front desk coverage for the medical practice which includes registration, check-in, collecting co-pays, scheduling appointments, billing patients, and scanning records into EMR, reports, and correspondence. Possesses medical terminology knowledge, organization and communication skills, ability to adapt to flexible work schedules and frequent interruptions, and professional appearance, all while maintaining a calm disposition, problem solving, and decision-making skills. Reliable, tactful, honest and discreet in maintaining confidentiality at all times. Must be able to carry out specific assignments to successful conclusion.
Independence Physician Management (IPM), a subsidiary of UHS, was formed in 2012 as the physician services unit of UHS. IPM develops and manages multi-specialty physician networks and urgent care clinics which align with UHS acute care facilities. It also provides select services for the Behavioral Health division of UHS. Through continuing growth, IPM operates in 11 markets across six states and the District of Columbia. Our leadership team, practitioners, and teams of healthcare professionals are collectively dedicated to improving the health and wellness of people in the communities we serve.
As a Manatee Physician Alliance employee you will be part of a first class organization offering:
- A Challenging and rewarding work environment
- Competitive Compensation & Generous Paid Time Off
- Excellent Medical, Dental, Vision and Prescription Drug Plans
- 401(K) with company match
About Universal Health Services (UHS), Inc.
One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.
Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com
Qualifications
Required Knowledge, Skills, Licensure, Training & Travel Requirements (if applicable):
Education:
- High school graduate or equivalent.
- Completed a Medical Office Assistant/Specialist program or Medical Assistant program preferred.
Knowledge:
- Minimum of one year of medical experience preferred.
- Job requires being reliable, responsible, dependable, and fulfilling obligations.
- Job requires being careful about detail and thorough in completing work tasks.
- Knowledge of administrative and clerical procedures and systems, and other office procedures and terminology.
- Knowledge of electronic equipment, computer hardware and software, including applications and
- programming.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
EEO Statement
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice
At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852- 3449
Salary : $14
