Outpatient Services Manager

Outpatient Manager Opportunity

Emerald Coast Behavioral Hospital provides inpatient treatment services to children, adolescents and adults at our 86-bed facility in Panama City, FL and outpatient services to adolescents and adults at our outpatient centers located throughout the Florida Panhandle.  Additionally, we offer specialized treatment for active-duty military members through our Military Resiliency Program, specialized chemical dependency treatment and TMS therapy for chronic depression.

Visit us online at:  https://emeraldcoastbehavioral.com/

The Outpatient Services Manager coordinates all clinical services provided to patients in the Outpatient Department.  Provides on-site leadership and daily direction for the clinical programming and financial success. Duties include staff supervision, scheduling, crisis intervention and the provision for individual and group therapy. 

Job Duties/Responsibilities:

• Knowledge of group leadership and counseling skills, 12 Step Program, psychopathology, cognitive-behavioral model, case management, crisis and behavior management, Military protocols and standards.
• Establishes and oversees the therapeutic environment of the department as evidenced through supervision and patient feedback.
• Responsible to ensure that all departmental charting is complete the day of service, and all initial documentation is completed and filed correctly in patients record. 
• Ensures staff is knowledgeable and competent to perform duties by providing orientation, training and continuing education as reflected in departmental policies and records.
• Completes all staff performance appraisal forms.  Meets with staff members on an ongoing basis to review performance and provide feedback, guidance and instruction as needed.
• Assists Risk Management with investigations regarding patient care and reported abuse and/or neglect.  Complies with standards, policies/procedures, laws and regulations.
• Provides input in developing, communicating and revising policies and procedures, and forms for the Outpatient program to include input on day-to-day operations.
• Monitors department staffing on an ongoing basis and adjusts staffing as needed.
• Maintains 100% staff compliance in completion of all patient charting, as outlined in the administrative Policy Manual and as required by Emerald Coast, The Joint Commission and AHCA.  Ensures 100% staff compliance with required training such as Healthstream, CPR, VDE, and CPI.
• Ensures each patient receives all required treatment services to include individual therapy and medication management sessions weekly as required by insurances.
• Contribute to program development designed to meet joint goals. Contribute to performance improvement and quality improvement initiatives.
• Performs marketing, outreach and development function to maintain positive and open relations with all community resources and referral sources.
• Responsible for business office functions to include reporting, supply management, etc.  Complies and distributes daily, monthly, quarterly, and annual reports.  Responsible for updating patient census, upfront collections, and calendars daily.
• Responsible for Utilization Review functions to include insurance verification, obtaining initial authorization for services, and ensuring concurrent review are completed by appropriate personnel in a timely manner.  Responsible for ensuring all insurance documentation is uploaded into Midas and insurance verification is checked on the first day of each month for each current patient in treatment.
• May perform Therapist duties to include Transcranial Manual Stimulation(TMS) based on education and licensure.  

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300 Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.  Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Requirements:

• Master’s Degree in Social Work, Psychology, Counseling, or other Human Service field.   
• Active Florida State license as LMHC or LCSW.
• Two year’s experience in clinical setting or like experience in healthcare setting. 
• Proficient in Microsoft Office to include Word, Excel and PowerPoint.
• Ability to work at our Pensacola Outpatient Center located in Pensacola, Fl.  

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

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