Program Manager - Revenue Cycle Patient Access

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

The UHS Corporate Business Office is seeking a dynamic and talented Program Manager Revenue Cycle Patient Access.

The Revenue Cycle Program Manager supports the UHS Acute Care Revenue Cycle Patient Access operations and maximizes the hospitals’ net front-end revenue cycle performance and outcomes.  Documents internal workflow and processes regarding front end revenue cycle including scheduling, pre-services, insurance verification, and registration.  Provides ongoing analysis of queries/reports to identify opportunities to improve processes and resolve issues regarding the flow of patients through the front-end revenue cycle process.  Educates end users on correct system processes and use of vendor products.  Identifies practical, actionable improvement tactics to Revenue Cycle and facility leadership as how best to eliminate registration errors and improve the patient experience. Utilizes pattern analytics, industry best practice trends and commonly accepted business practices and tactics to yield highest impact recommendations available. Serves as a liaison between UHS facilities and Corporate to enable process improvement activities. Manages projects and technology.

Key Responsibilities include:

• Monitors and analyzes Patient Access processes and KPI performance, and works with the facilities for continued improvement.
• Works with vendors, particularly Experian, on new product implementation and existing product improvement.  Identifies opportunities, resolves issues independently, and manages/leads projects and technology to improve system processes. Discusses user issues with facility PAS staff and works with external vendors to resolve any issues affecting the patient flow or insurance resolution processes.
• Uses pattern analytics, industry best practice trends, commonly accepted business practices and tactics to yield highest impact recommendations.
• Assists in development and execution of facility training and education and UHS policies and procedures.
• Assists the team in resolving tickets opened by UHS external vendors or internal customers.
• Assists with implementation of new products and services, enhancements to systems and operational changes in workflow.

Experience & Knowledge:

• Bachelor's Degree required with 5-8 years of related experience.
• This position must possess extensive knowledge of front-end revenue cycle systems, functions, policies and procedures, including experience with various revenue cycle operations including scheduling, pre-registration, financial counseling, and admissions.
• Must be very knowledgeable about all aspects of revenue cycle as well as Medicare and other governmental regulations other industry related processes. 
• Must have a proven record of identifying process improvement opportunities.  Demonstrated verbal and written communication skills are required.  
• Demonstrated proficiency with Microsoft word, excel spreadsheets, databases, email and ability to manage large scale projects is required.
• Must be organized and detail oriented.

Travel Requirement: Up to 25%.

This opportunity provides the following:

• Challenging and rewarding work environment
• Growth and development opportunities within UHS and its subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.