Car Rental Manager - UIC Arctic Operations & Development

UIC Car Rental is seeking a Car Rental Manager to oversee daily rental operations, including managing reservations, processing vehicle returns, and ensuring a positive customer experience. This position is responsible for coordinating rental logistics, maintaining service standards, and greeting and assisting customers in a professional and friendly manner.

Responsibilities

Essential functions will include:

• Oversee the daily operations of UIC Car Rental, including supervision of staff, scheduling, and ensuring adequate coverage.
• Manage customer service activities such as vehicle check-ins and check-outs, addressing inquiries, and ensuring customer satisfaction.
• Maintain and operate rental systems, including credit card machines and reservation platforms.
• Ensure all vehicles receive regular maintenance (daily, weekly, and monthly), including inspections and coordination of repairs with auto shops.
• Secure the rental vehicle fleet and monitor vehicle condition and availability.
• Accurately report daily sales to Accounting with appropriate backup documentation.
• Ensure all car rental documentation (e.g., direct billing, credit card forms, tax exemption paperwork) is properly completed, filed, and submitted.
• Attend planning meetings with the UHL General Manager and collaborate on operational needs.
• Monitor department budget and assist with preparation of quarterly tax filings as directed.
• Assist in establishing and implementing departmental policies, procedures, goals, and objectives in coordination with the UHI Manager.
• Support the planning and execution of sales promotions and marketing activities.
• Respond to 24-hour emergency callouts for car rental customers.
• Perform other duties as assigned.
  
  

Qualifications

Minimum Qualifications:

• Oversee the daily operations of UIC Car Rental, including supervision of staff, scheduling, and ensuring adequate coverage.
• Manage customer service activities such as vehicle check-ins and check-outs, addressing inquiries, and ensuring customer satisfaction.
• Maintain and operate rental systems, including credit card machines and reservation platforms.
• Ensure all vehicles receive regular maintenance (daily, weekly, and monthly), including inspections and coordination of repairs with auto shops.
• Secure the rental vehicle fleet and monitor vehicle condition and availability.
• Accurately report daily sales to Accounting with appropriate backup documentation.
• Ensure all car rental documentation (e.g., direct billing, credit card forms, tax exemption paperwork) is properly completed, filed, and submitted.
• Attend planning meetings with the UHL General Manager and collaborate on operational needs.
• Monitor department budget and assist with preparation of quarterly tax filings as directed.
• Assist in establishing and implementing departmental policies, procedures, goals, and objectives in coordination with the UHI Manager.
• Support the planning and execution of sales promotions and marketing activities.
• Respond to 24-hour emergency callouts for car rental customers.
• Perform other duties as assigned.
  
  

Physical And Mental Demands

• Regularly performs a combination of sitting, standing, walking, reaching, and handling tools or equipment.
• Frequently required to talk, hear, climb, stoop, kneel, and grasp objects.
• Must be able to lift, push, pull, and carry items weighing up to 50 pounds.
• Involves occasional strenuous physical activity.
• May operate vehicles or equipment, requiring the ability to sit for extended periods and access all controls safely.
• Must have sufficient vision to monitor instruments, gauges, and surroundings through mirrors or windows.
• May be exposed to constant vibration and jarring movements when operating on uneven surfaces.
  
  

Working Conditions

• Work is performed in various weather conditions, including extreme cold and heat.
• Duties may occur at different elevations and on uneven or slippery surfaces.
• Job sites may contain light to heavy equipment, materials, communication systems, and construction tools.
• Work environment may include exposure to loud noises, bells, alarms, and other audible signals.
• Regular presence of individuals standing, walking, sitting, signaling, and talking.
• May be exposed to construction-related hazards such as moving equipment, open excavations, temporary structures, and confined spaces.
• Constant awareness of surroundings is required to ensure personal and team safety.
• Work environment is subject to frequent changes and potential safety risks.