Patient Service Associate (Call Center)

Position Title Patient Service Associate (Call Center) Bell Hospital Position Summary / Career Interest: This Patient Service Associate would work in a Call Center capacity. We have one Part-Time opening 24/hrs a week. The Patient Services Associate is responsible for entering dispatch requests timely and accurately into the Hospitality Services computer system, which consists of Housekeeping Services, Patient Transportation, and/or Dining Services. The position is responsible for prioritizing transportation, housekeeping, and dining requests, and updating information as needed when requests/orders are given/assigned and completed or changes in status occur. The position provides rapid and professional response to all requests and inquiries from nurses, technicians, physicians, and customers, providing outstanding customer service to all callers. Responsibilities: Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department. 1) Enters requests for Hospitality Services in computer system timely and accurately; updates information as needed when requests are assigned, completed or changes in status occur. 2) Prioritizes requests for transportation to minimize patients’ wait and to maintain the schedule of transports. 3) Prioritizes requests for housekeeping staff to work requests or rooms needing to be cleaned. 4) Notifies receiving department of changes in patient status (i.e., other procedures, isolation issues, etc.); notifies department of status for room cleaning. 5) Assists patients with menu selections and processes customer orders accurately. Determine which patients have not placed an order for that meal period, and initiate telephone or personal contact as appropriate. Print nourishment labels. 6) Coordinate delivery of all tube feedings and oral supplement orders. 7) Demonstrates and maintains a high level of professionalism at all times; maintains confidentiality, safeguards files, and files information daily. Treats internal and external customers with respect and uses customer service skills to delight and communicate with patients and internal customers. 8) Assist with tray assembly as needed. 9) Follows all procedures based on duties being performed. 10) Maintain all workstations in a neat and organized manner. 11) Process patient requisitions by entering them in the computer in a timely matter. JOB REQUIREMENTS Required: 2 years of customer service/call center experience Experience talking, typing, and listening simultaneously and maintaining confidentiality. Ability to read, write, and speak English --Please only apply if you meet these requirements-- Basic Life Support Certification (CPR, AED, and Choking) to be completed within 30 days of hire date Preferred: High School Diploma or Equivalent CPR certified for Transport area Transporter Experience Time Type: Part time Job Requisition ID: R-20515 We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. Notice: If you are a Current Employee or Contract Worker, please log into Workday to search for and apply to jobs using the Career application or by searching "Find Jobs". Your application, if submitted using this portal, cannot be moved forward. About The University of Kansas Health System As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.