What are the responsibilities and job description for the Regional Quality Manager position at Ulterra Drilling Technologies L.P.?
JOB DESCRIPTION
The Regional Quality Manager oversees the quality function at Ulterra's manufacturing facilities in Fort Worth, TX, USA, and Leduc, AB, Canada, ensuring adherence to quality standards, customer satisfaction, and continuous improvement. This role involves managing Quality Management System (QMS) initiatives, training personnel, analyzing performance metrics, and driving compliance with API / ISO certifications.
The Regional Quality Manager works closely with the Senior Director of Quality to implement strategies that enhance product quality and operational efficiency.
Detailed Description
- Collaborate with the Senior Director of Quality to implement, maintain, and improve Ulterra’s QMS in alignment with customer requirements and API / ISO standards.
- Lead and support Facility Quality Control Managers, providing coaching, training, and resources to uphold and enhance facility Quality Control programs.
- Develop and deliver QMS training programs for Ulterra personnel, ensuring comprehensive understanding and compliance.
- Assist with managing QMS certification programs (API Spec Q1, ISO 9001) for North American facilities, ensuring all requirements are met.
- Oversee the QMS internal auditing program, ensuring audits are conducted effectively and corrective actions are implemented.
- Manage the Supplier Quality Audit program, assessing supplier performance and ensuring alignment with company quality standards.
- Define and monitor facility-specific quality performance KPIs, analyzing trends to drive improvement initiatives.
- Investigate customer complaints, identify root causes, and implement corrective actions to prevent recurrence.
- Lead the Root Cause Analysis and Corrective Actions programs, fostering a culture of continuous improvement and accountability.
- Ensure compliance with document and record control procedures at North American facilities, maintaining accurate and accessible documentation.
- Perform data analysis on QMS processes to identify areas for enhancement and achieve quality objectives.
- Represent the quality function during audits and customer interactions, demonstrating Ulterra's commitment to excellence.
- Travel between regional facilities as required to support quality programs and maintain strong cross-site collaboration.
Job Requirements
Minimum Qualifications
Preferred Qualifications
Additional Details
The Regional Quality Manager must work with an emphasis on safety for themselves and others including coworkers and third parties. Work is primarily in a climate controlled / office environment with minimal safety / health hazard potential. The employee is regularly required to sit, stand, or walk with occasional lifting (overhead, waist level) from floor, bending and frequent near vision use for reading and use of computer, telephone and other office equipment.
About Us
Our People, Our Service, and Our Technology
Ulterra is the #1 PDC drill bit partner in North America. Operating worldwide, we deliver superior drilling technology to companies producing the energy that powers our lives. We constantly push the boundaries of known technology to come up with new ways to improve drilling performance with higher rates of penetration (ROP) and unique designs for challenging conditions, while providing outstanding support from dedicated people.