Credential Analyst

We are seeking a detail-oriented and motivated individual to join UMass Global University in supporting and auditing the qualifications for teacher and service credential candidates. In this important role, you will be responsible for the technical and specialized functions as defined by the California Commission on Teacher Credentialing (CTC) to ensure the admission, preparation, and completion of fieldwork, credential recommendations, and employment authorizations. You will play a key role in maintaining the integrity of these processes and ensuring that our future educators meet the highest standards. This is a unique opportunity to contribute to the advancement of education and make a meaningful impact on the preparation of credentialed professionals.

Note: This is a hybrid position, primarily remote, but candidates must be located within a reasonable driving distance of the Central Administration Office in Aliso Viejo, CA 92656.

About Us

Founded in 1958 and accredited by WSCUC, University of Massachusetts Global (UMass Global) is a nonprofit affiliate of the University of Massachusetts, committed to helping adult learners change their lives through education. We offer over 55 online programs tailored for workplace relevance — associate, bachelor’s, master’s, and doctoral degrees, along with teaching credentials, stackable certificates, and authorizations. All UMass Global coursework is 100 percent online, which meshes with the busy lives of our non-traditional students. We are known for attentive student support, accommodating transfer policies, high graduation rates, alumni satisfaction, low student debt loan default rates, and our military and veteran program.

Why Choose Us?

• Comprehensive medical, dental, and vision plans for you and your family
• Exceptional work-life balance: flexible schedules and fully remote work
• Generous vacation and sick time, 13 paid holidays, including a winter break
• Half-day Fridays, every other Friday
• Qualify for Public Student Loan Forgiveness and student debt management programs
• Life and disability insurance
• Tuition discounts at UMass Global and Chapman University for you and your family
• Pre-tax and Roth options with a 6% match and an additional 3% employer contribution – totaling 9%!
• 24/7 counseling support through our Employee Assistance Program
• Discover more at: UMass Global Benefits

Minimum Requirements

• Bachelor’s degree or equivalent combination of education and work experience
• Prior training as a recommending agent by the CTC is preferred
• Experience with student teaching placement, accreditation and credential processes is preferred
• High level of team experience and customer service

Your Role

• Evaluate, process and update student degree audits as program requirements are met
• Provide clear and detailed guidance to students, faculty, and staff regarding credentialing requirements, timelines, and procedures
• Coordinate with the Advising Office to support students facing complex credentialing challenges or unique circumstances
• Contribute to the development and refinement of credentialing processes, policies, and workflows to improve efficiency and student satisfaction
• Link licensure documents to student files
• Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for current students
• Collaborate and communicate regularly with staff and faculty regarding student progress in meeting program and credential requirements
• Respond to student questions regarding licensure requirements
• Process, review, and recommend students to the Commission on Teaching Credentialing (CTC) for all student teaching, licensure, credential, authorizations and state certificates. Including, but not limited to, out-of-state verifications and student qualifications for supplementary authorizations.
• Serve as the liaison to County Offices, School Districts, and other entities in the school system in regards to licensure requirements
• Assist the Director of Credential Services and the Assistant Director of Credentials and Clinical Practice with gathering data for state and federal reports
• Attend CTC workshops for credential analysts and conferences as directed by the Director, Credential Services.
• Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for prospective students
• Collaborate with the Enrollment Coaching Center to address questions regarding appropriate programs for prospective candidates
• Process student teaching applications and evaluate student teaching eligibility
• Process intern eligibility applications
• Monitor and track student progress towards meeting the clearance requirements for student teaching
• Collaborate and communicate with the Director of Clinical Services and Clinical Coordinators on the application and clearance process for student teachers
• Serve as a liaison for the campuses and students in regards to County Offices, School Districts, and other entities in the school system in regards to Memo of Understanding, student teaching requirements, and employment offers
• Maintain a database of district agreements and track the approval process
• Work with the Assessment Manager with deploying student teacher, master teacher and university supervisor surveys
• Assist the Director of Clinical Services in developing and implementing web based trainings for Clinical Coordinators, students, mentor teachers and university supervisors
• Monitor student completion of non-coursework requirements
• Process out-of-state verifications
• Adjust DegreeWorks audits
• Prepare credential recommendations for CTC
• Serve as a liaison to CTC regarding credential recommendations

If you are ready to make a difference and meet our mission, apply now!