IT Desktop Technician

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General Job / Performance Information

Education and Experience

• Associates Degree or Bachelors Degree is preferred but not required.

• Coursework in computer science, Management Information Systems, or other related area plus one year related full-time experience OR a combination of related education and/or experience to equal five years.

Environmental / Working Conditions

• Candidate must be able to work in confined areas throughout the hospital. This position also requires work in construction areas. Requires travel to UMC Physician affiliated clinics within a 100 mile radius of the hospital. Must provide own transportation, mileage will be reimbursed at current UMC rates.

Interaction with Other Departments and Other Relationships

• Employee must be able to successfully handle stressful and high volume situations. All interactions with users and co-workers must always be professional and meet the UMC Standards of Excellence.

• Employee must always provide excellent customer service to co-workers, end users, patients and visitors.

Job Description

• The PC/Desktop Technician provides technical support and assistance to end users and staff with the support of hardware, software and maintenance on end user devices. PC Technicians require excellent problem-solving and customer service skills along with thorough knowledge of PC hardware, tablets, peripherals, desktop operating systems, Microsoft Office software and networking basics.

• Typical duties include:

1. Installing, configuring and maintaining desktops, laptop PCs, tablets and peripherals such as printers and scanners.(Asset Refresh)

2. Installing and configuring applications, operating system software and upgrades.

3. Troubleshooting and repairing hardware and network connectivity issues.

4. Removing old equipment and performing data migration to new machines.

Required Licensures / Certifications / Registrations

• Industry recognized certifications such as A , Net , Security , HDI, CCNA, MCP, MCTA, etc. are preferred but not required.

Physical Capabilities

• Ability to lift equipment that should not exceed 75 lbs. Ability to walk to all areas of the hospital and TTUHSC areas. Ability to drive to all remote locations as required.

Skills and Abilities

• Provide telephone and in person support to end-users.

• Present a customer service attitude at all times.

• Exercise judgment with minimal supervision based on an understanding of organizational priorities and activities.

• Must be self-motivated with the ability to plan and organize effectively, prioritize goals, use time efficiently, and stay on task.

• Communicate effectively, both orally and in writing.

• Establish and maintain effective work relationships.

• Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving.

• Intermediate technology hardware and software competency.

• Training in fundamental and advanced hardware and software support through education or experience.

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.