What are the responsibilities and job description for the Camp Concierge position at Under Canvas?
Pay rate starting at $14/hr
Job Summary
As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay. Engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes an employee housing option for the duration of employment.
Responsibilities
Welcome and check in guests at reception desk showcasing our amenities and activities; or assist with check out upon departure
Learn and share your knowledge of local culture, activities, and adventure activities
Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
Seek opportunities to ensure guests’ requests and expectations are eagerly fulfilled
Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors
Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services
Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
Collaborate and interact professionally with guests and co-workers
You value teamwork, quickly step in to help others
Work efficiently to meet deadlines while maintaining high standards
Competencies
Effective Communication
Adaptagility
Inventory/Supply Management
Information Management
Collaborating with Others
Client Focus
Professionalism
Education
High School (High school diploma) or GED
Working Conditions
Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
Ability to lift 30lbs independently; all lifts over 50 lbs. require assistance from a co-worker
Able to stand and move for long periods of time
Preferred Qualifications
Experience in and/or ability to utilize POS and reservations systems
Customer focus and friendly
Telephone Etiquette (Basic)
Solutions-oriented and attentional to detail
Communication skills
Teamwork
Additional Information
Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.
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