Airport Customer Service Supervisor (B6) - RNO

Description:

• Ensuring that all cleaning and maintenance are communicated to the facilities team members
• Assist in Monitoring the safety and cleanness of interior and exterior, such as offices, conference rooms, parking lots and outdoor recreation spaces
• Problem Solving/Judgment- Gathers and analyzes information and utilizes knowledge of procedures to make sound decisions in a timely manner.
• Enforces Company policies and procedures including disciplinary action and promotes ERMC policy on Equal Employment Opportunity, Anti-Harassment and diversity initiatives.
• Honesty/Integrity/Ethical Standards – Ability to maintain high morale standards and be honest and ethical while performing job duties and handling customer belongings.
• Monitors and enforces safe and compliant working environment in accordance with TSA, DOT, USPS and OSHA regulations.

Pre-requisites: 

• Must be a local (in-state) resident. 
• Valid In-State Driver’s License. 
• Ability to pass a pre-employment drug screen. 
• Ability to pass up to a 10-year background check. 
• Must be at least 18 years of age. 
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. 
• Must complete ramp and SIDA training to obtain airport authority identification security. 

Experience: 

• Relevant Supervisory experience.  

Knowledge, Skills & Abilities: 

• Able to communicate information and instructions verbally and/or via radio equipment.  
• Able to communicate effectively in a professional manner.  
• Strong leadership qualities and ability to create a passionate and efficient workforce.  
• Able to effectively resolve employee conflicts.    
• Ability to apply creative solutions that have a positive impact on results.    

Work Schedule: 

• You will need to have flexibility to work a variety of shifts, including nights, weekends and holidays and overtime. We operate in a shift bid environment. 

Work Environment: 

• Must be able to be alert to moving vehicles or aircraft and use radio equipment. 
• Enjoy the outdoors on a daily basis. May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods. 

Physical Demands/Requirements: 

• Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. 
• Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. 
• Must be able to work in cramped or high places.