POSITION SUMMARY

The Maintenance Mechanic is a field service-level position in the Property Management Department. The position provides mechanic duties for Uniland Maintenance Company, Inc. This position is on the “frontline” of dealing with customer and property maintenance and repair issues and service calls.

The Maintenance Mechanic position is an immediate response mechanic to respond to service calls, scheduled preventive maintenance, and emergencies in an efficient, thorough way while also striving to create loyalty among Uniland and third-party customers by providing a superior level of customer service.

The Maintenance Mechanic’s responsibilities include both the Uniland portfolio of properties and agreements as well as third-party managed customers. Because Maintenance Mechanics are the “frontline” of customer service, appearance and professionalism go alongside mechanical knowledge and skills as important requirements of this position. Mechanics are responsible for performing a wide variety of skilled services required to repair, replace, install and maintain property, equipment and buildings in emergency, routine, preventive and curative situations.

The position is responsible for creating value for the customer, company, and department in all aspects possible.

I. CUSTOMER SERVICE

• Treats all customers with professionalism, courtesy and respect at all times.
• Responds to customers’ needs immediately.
• Maintains a positive attitude and approach at all times.
• Sets a service example of high quality.
• Provides absence coverage as assigned.

II. PERFORMANCE QUALITIES

• Maintains high efficiency, quality organization, prioritization and time management skills.
• Maintains a customer focus and sense of urgency at all times.
• Maintains a focus on being a quality person who cares; constantly striving for improvement.
• Maintains a focus on prevention of problems as well as immediate response and cure.
• Maintains a focus on innovation, confidentiality, and all metrics.
• Completes accurate and thorough documentation.

III. PERSONAL PERFORMANCE

• Maintains positive and productive working relationships with members of the department and other departments, customers, vendors and business partners.
• Maintains a focus on the company’s and department’s mission statements, guiding principles and strategic plans.
  • Complies with all department and company policies and procedures.
  • Strives to meet or exceed goals and objectives; accomplishes goals and objectives.
  • Completes annual Performance Plan, monitors and reports on progress of the Plan.
  • Consistently scores highly in position key result areas.
  • Recognizes the need for an importance of documentation for effective record keeping and legal protections. Completes accurate and thorough documentation.
  • Completes continuing education classes and/or courses or utilizes other methods to obtain designations, certifications, and additional knowledge.
  • Actively remains knowledgeable of current industry methods and keeps skills current with changing systems and technology.

IV. KEY RESULT AREAS

• Productivity performance.
• Quality of work performed.
• Work and repair recommendations.

V. MECHANIC DUTIES

• Accepts emergency, curative, preventive, and routine work orders, tasks, and instructions; performs duties in professional workmanlike manner. When on shift duty, on-call or as otherwise requested, acts upon any service calls or emergency needs.
• Travels from site to site performing general maintenance and repair requiring various skills, including but not limited to HVAC, plumbing, electrical and general labor.
• While performing duties, displays a courteous caring attitude, making every possible effort not to interfere with the tenant’s business, building and property functions. Thoroughly cleans up entire work area upon job completion.
• Completes all work in a safe, efficient, thorough, and effective manner. Follows and complies with all safety policies, procedures, regulations, and common-sense actions, including but not limited to use of safety and protective gear.
• Provides necessary, dated remarks reflecting job activity for each visit.
• Monitors all sites, properties, and units with regard to repairs, maintenance, or improvements that should be made or suggested. Requests the generation of work orders and service calls to address these issues.
• Supports the Property Management and Sales Departments with regard to the condition of the properties, including vacant units.
• Performs time card, work order, overtime and any other paperwork and system requirements and documentation.
• The Maintenance Mechanic is on call per department procedures.

VI. APPEARANCE / COMPANY REPRESENTATION

• Wears and cares for provided uniform.
• Clean and well groomed.
• Speaks articulately with tenants and vendors; remains compliant with confidentiality concerns.

VII. VEHICLES / TOOLS / SUPPLIES

• Operates company vehicles in a safe, responsible manner at all times, obeying all traffic laws.
• Follows all company rules and regulations relating to vehicle use.
• Maintains a clean driving record.
• Maintains vehicle per maintenance schedules.
• Follows all policies at all times, including times when company-owned vehicles are also assigned for personal commute.
• Keeps both the interior and the exterior of the vehicle in clean, orderly, organized, well-stocked condition at all times.
• Responsible for the maintenance, proper use, security and inventory of all company tools and equipment.
• Promptly addresses repair and/or replacement needs for tools following company procedures.
• Responsible for proper care and use of company provided tools and devices pursuant to company policies.
• Maintains all stock areas in neat and orderly condition.
• Purchases supplies per company procedures, including obtaining invoices and receipts for cost tracking purposes.

SKILLS AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility satisfactorily and meet or exceed the requirements. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties and Responsibilities.

EDUCATION and/or EXPERIENCE

• Individual must meet or exceed the current education and/or experience levels established for the position.

LANGUAGE SKILLS Ability to

• Read, analyze, and interpret periodicals, professional journals, technical procedures, regulations, rules, instructions, business correspondence and procedures.
• Write reports, business correspondence, and complete position forms. Ability to use position systems.
• Effectively present information and respond to questions.
• Speak effectively before individuals and groups.

MATHEMATICAL SKILLS Ability to

• Calculate figures and amounts.
• Apply concepts of basic math, algebra and geometry.

 REASONING ABILITY

• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Apply common sense understanding to carry out instructions.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the Essential Duties and Responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties and Responsibilities. While performing the duties of this job, the following physical demands are required:

• Regularly required to talk, hear, taste and smell.
• Frequently required to sit.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
• Occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 10 pounds.
• Occasionally lift and/or move up to 50 pounds if position is related to manual labor or function (such as Maintenance Mechanic, On-Site Staff, etc.).

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the Essential Duties and Responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties and Responsibilities. While performing the Essential Duties and Responsibilities of this job, the employee is occasionally exposed to the following: moving mechanical parts, moderate noise level, office equipment, and computers.

At Uniland, we are committed to providing equal employment opportunities to all employees, interns, and applicants regardless of race, color, religion, gender, sexual orientation, national origin, age, marital status, veteran status, disability, or any other protected category under applicable federal, state, or local law.