What are the responsibilities and job description for the Clinical Assistant position at Union County, NC?
General Statement
The Clinical Assistant, under general supervision, performs community outreach, education, advocacy, health services interpreting and document translation for all Public Health programs, and assists in clinics and laboratories.
Note: A written and Interpreter skills assessment will be given and you are required to pass both.
Essential Functions
Medical Interpreting in-person and remote:
Conveys communication between the provider and client, while accurately converting the exchange between the English and Spanish language pair; works in all clinical program areas and in a variety of settings including homes and community sites; renders interpretation as accurately as possible, given the idiomatic difference between languages, while keeping the spirit and letter of the original communication; and communicates possible misunderstandings by the client to the provider.
Abides by the professional standards and codes of ethics of the National Council for Interpreters in Health Care.
Assists the provider in understanding the client's culture to include nonverbal communication, health practices, and social relationships; maintains strict confidentiality regarding any and all client-provider information; and refrains from inserting own opinion or judgment when communicating with clients.
Provides interpreting services at Public Health community outreach events or Public Health emergencies including vaccination or testing clinics and disaster shelter locations.
Enters a client's dwelling or place of business for the purpose of interviews to assists with home visits related to Public Health, Environmental Health, or direct care.
Utilizes the consecutive mode of Interpreting and follows interpreting protocols.
Utilizes remote interpreting technology including telephones, virtual consoles, teleconferencing platforms or a combination of these systems.
Translation Services:
Provides translation of written letters and simple written informational and instructional materials, being very careful to translate as literally as possible, given the idiomatic differences between English and Spanish for Public Health, WIC, Environmental Health, and Transportation Services.
Utilizes sight translation in filling out medical forms or conveying brief follow-up instructions and does not substitute a written translation.
Clinical Assisting:
Performs vital signs on infants, children, and adults and prepares patients for examinations and non-stress test monitoring.
Assists the provider during exams with specimen collections and transports specimens safely to the lab.
Sets up a “sterile field” for medical procedures.
Cleans exam rooms in between clients and at the end of the day including disposing of biohazard trash. Stocks supplies in exam rooms.
Serves as a chaperone for providers.
Laboratory Assistant:
Acts as a backup to the lab team performing phlebotomy, hemoglobin, hematology, blood glucose testing, and waive lab testing as requested.
Follows all laboratory protocols.
Successfully completes annual lab trainings and obtains annual CEUs requirements.
Occupational exposure to blood borne pathogens and chemicals.
Clerical:
Utilizes computer applications to include Microsoft Office.
Utilizes electronic health record systems to include CureMD (for PH), Crossroads (for WIC).
Copies, faxes, prints, and scans various items.
Answers incoming calls from LEP (Spanish) clients in Triage.
Schedules, cancels, and reschedules appointments as needed.
Updates client demographics and records in the electronic health record systems.
Follows up with clients who miss their appointments (No Shows-delinquencies).
Handles correspondence from delinquency follow-up.
Assembles Health Education Packets for all clinical programs in English and Spanish.
Attends required annual Interpreter trainings per regulations.
Attends mandatory webinars and trainings as required by Title X.
Assists clients with internal and external medical forms.
Makes follow-up calls to clients with nurse or provider including after-hours calls as needed.
OTHER CLERICAL DUTIES:
Performs case investigation and contact tracing through various electronic health systems as part of Public Health’s intervention to prevent the spread of a disease during an outbreak.
COMMUNITY INVOLVEMENT:
Health Fairs including collecting blood samples via finger stick for Sickle Cell testing.
Teaches health education classes (e.g. Mammogram Classes).
Provides overview of the Vasectomy program.
Assists the Mexican Consulate annually.
Participates in outreach to LatinX community to coordinate vaccination appointments or on-site community clinics (COVID).
RESPONDS TO EMERGENCY/DISASTER SITUATIONS:
Performs work during emergency/disaster situations (e.g. Emergency Shelters) as needed.
Performs other related duties as assigned.
Qualifications
Licenses or Certifications:
Successful completion of required annual Clinical Assisting trainings.
Successful completion of CPR course, certificate renewed every two years.
Special Requirements:
Note: A written and Interpreter skills assessment will be given and you are required to pass both.
In order to perform work in this role, within (30) thirty days of employment you must provide immunization records, provide proof of immunity, or receive/start the required vaccination series, as applicable, along with complying with any necessary screenings, as required by the Union County Division of Public Health and its Healthcare Personnel Immunization and Tuberculosis Screening Policy, in accordance with applicable law.
PREFERRED QUALIFICATIONS
Licenses or Certifications:
Certified Medical Assistant or Certified Nurse Aid.
Professional certification in document translation.
Special Requirements:
Supplemental Information
WORK ENVIRONMENT
INSURANCE PROGRAMS
HEALTH INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period. Health Reimbursement Account Preventative Care Coverage Prescription Coverage Vision Coverage
DENTAL INSURANCE
All full-time employees and their eligible dependents can participate on the first day of the first full month of employment. You must sign up for coverage within your first 30 days of employment or wait until the annual enrollment period.
LIFE INSURANCE
Basic Term life Insurance in the amount of one times the annual salary is provided for all full-time and benefitted part-time employees. Additional coverage is available for purchase through payroll deduction for the employee and eligible dependents.
FINANCIAL PROGRAMS
RETIREMENT
Membership in the North Carolina Local Government Employees Retirement System is a requirement for all full-time and benefitted part-time employees. Employees contribute six percent (6%) of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have five (5) years of service, you are 100% vested in the NCLGERS.
NC401(k)
The NC401(k) supplemental retirement program is available to full-time and benefitted part-time employees. The County establishes this 401(k) account for each eligible employee and makes a five percent (5%) contribution based on biweekly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 DEFERRED COMPENSATION
The 457 Deferred Compensation program is available to all employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
FLEXIBLE SPENDING ACCOUNTS
Options are available to regular full-time and benefitted part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Debit Card program gives you instant access to your account funds.
Health Care Spending Account - Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
Dependent Care Spending Account - Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
DIRECT DEPOSIT
Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
CREDIT UNION
Local Government Federal Credit Union membership is available to all employees. Once you join, you can remain a member for as long as you choose. Immediate family members such as: spouse, children, stepchildren, brothers, sisters and parents can all become members.
TRUIST
No Overdraft Fees
$100 Negative Balance Buffer
Online and Mobile Banking with Bill Pay
LEAVE PROGRAMS
VACATION LEAVE
Vacation leave is accrued based on creditable years of service in the Local Government Employees Retirement System.
SICK LEAVE
For full-time County employees, sick leave accrues at eight (8.0) hours per month. Benefitted part-time employees accrue prorated sick leave based on a percentage of the full-time rate. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
SICK LEAVE TRANSFER FROM OTHER AGENCIES
Unused sick leave earned from another North Carolina Governmental Agency and/or entity, will be accepted and transferred to the County as follows: twelve (12) sick leave days will be transferred and added to the employees active sick leave balance after completion of six (6) months of employment. The remaining balance of sick leave documented for transfer at the time of employment will be recorded in the employees permanent personnel file. On the fifth anniversary of employment with the County, the remaining balance of transferred sick leave will be added to the employees active sick leave balance.
HOLIDAYS
There are 12 County recognized holidays per year with 1 floating holiday available.
MILITARY LEAVE
Annual Training - 10 paid workdays granted.
Active Duty - 20 paid workdays granted.
CIVIL LEAVE
Paid leave is provided to full-time or regular part-time County employees called for jury duty or as a witness of the court for the federal or state government, or a subdivision thereof.
FAMILY & MEDICAL LEAVE ACT
Federal law provides job protection and continuation of existing paid health insurance during 12 weeks of leave, paid or unpaid, to an eligible employee for qualifying events. These events can include birth or adoption, and serious illness of an immediate family member, or of the employee.
PAID PARENTAL LEAVE
Parental Leave provides the employee paid leave for the first eight weeks of approved FML for the birth of a son or daughter, or placement with the employee of a son or daughter for adoption or foster care.
ADMINISTRATIVE LEAVE
Educational Leave is available to regular full-time and benefitted part-time employees when participating in a job-related, short course, such as an update, not to exceed ten (10) consecutive working days.
VOLUNTEER TIME OFF
Volunteer Time Off will provide employes with 16 hours of paid time per calender year to volunteer at approved Union County community partner agencies.
OTHER PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM
The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.
AQUATIC AND FITNESS CENTER
We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.
NATIONAL COLLEGE SAVINGS PROGRAM
The National College Savings Program is open to all employees. The Program is designed to provide certain tax advantages, encourage and facilitate saving to pay the costs of attending eligible institutions.
Salary : $100