Patient Service Representative

Position: Patient Service Representative

$16/hour

Job Description:

Under the direct supervision of the Nursing Clerk supervisor, the Nursing Clerk performs various clerical duties related to the assistance of medical staff and the insuring the continuum of patient care within their scope of training.

Responsibilities:

• Proficient navigation of Practice Partner, Communisys, and CRT (local 025) systems.
• Responsible for the checking “In” and “Out” of all patients, using Practice Partner, at any particular work station. This includes requesting, receiving, and distributing various documentation and requisitions; i.e. HIPPA forms, release of information, consent forms, etc.
• Intercepts phone calls for patients who want to speak to their primary care physicians, a nurse, or those who want to come in to see an unscheduled physician; asking caller for appropriate and descriptive information in order to route the caller to the proper recipient or to take a detailed message.
• Must maintain daily schedules of physicians consisting of cancellations, no shows, scheduling and re-scheduling of patients due to physician absence.
• Performs general office duties; faxing, filing, copying, the ordering of office supplies and use general office equipment.
• Orders and restocks all necessary office supplies for nursing station.
• Performs data entry (i.e. posting labs or missing encounters using Communisys)
• Types simple correspondence for patients and physicians (return to work letters and new appointment letters).

SATILLITE CLINICS AND EYE CARE:

• Performs all duties previously listed.
• Collects and records patient co-payments as prescribed by participating locals.
• Checks patient eligibility using Communisys and CRT systems.
• Enters external referrals into Communisys.
• Coordinates appointment scheduling with external in-plan network facilities (UIC, IMMC, etc.)

Qualifications:

• High School graduate or higher
• One or two years of general clerical experience
• Strong customer service orientation
• Bi-lingual preferred
• Knowledge of using Microsoft Word and Excel, as well as medical terminologies

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Multiple Locations