VP Sales Manager - Residential Lending

Sales & Loan Production

• Collaborate with EVP/CLO to develop yearly and quarterly goals.
• Collaborate with originators on quarterly and annual goals.
• Lead and direct all Residential Lending Department sales coaching efforts to maximize results. Ensure that effective implementation of Bank objectives are met.
• Coach originators on ways to improve sales and service levels. Oversee activity reporting system.
• Create and implement sales campaigns with collaboration from Marketing and the EVP/CLO.
• Build and develop high morale and empowerment of sales success by utilizing reward and recognition.
• Create and develop the agenda for sales meeting which includes sales & service strategies, guidance and expectations.
• Recommend new products and services to the EVP/CLO. Assist with implementation. 
• Collaborate with interdepartmental Sales Managers in order to drive increased sales.
• Identify sales weaknesses and work with originators to address opportunities.
• Maintain own pipeline of loans and sourcing of new loans through personal referral network.
• Assist the EVP/CLO in the preparation of monthly commissions for the origination team.
• Conduct and lead monthly sales meetings with the origination staff.
• Act as the "point person" to co-ordinate individual and joint calling efforts with prospects, COI's and existing clients. make joint calls with originators as appropriate.

Strategic Planning

• With guidance from the EVP/CLO and working jointly with the Residential Lending Operations Manager, prepare development of annual business plan and budget.
• Collaborate with Marketing Department/Innovation Center, EVP/CLO and Residential Lending Operations Manager on products, services, and initiatives which will have a positive impact on mortgage sales.

Customer Service

• Act as a resource to resolve customer service issues.
• Reward and recognize Above & Beyond Service behaviors in origination team.
• Provide feedback to originators on opportunities to increase Above & Beyond Service levels.

Human Resources & Community Activity

• Team Development: motivate personnel and promote workplace enthusiasm; provide opportunities for professional growth through education/training; provide the tools/skills (cross train) necessary for employee growth at USB.
• Perform the following HR processes: performance/incentive/introductory period reviews for all direct reports, career development, training, disciplinary/corrective actions. 
• Represent the Bank in the community by serving on local boards, committees etc. 

Other Responsibilities

• Act as an active member of an assigned Solutions Team
• Work closely with other departments of the Bank; together with the Residential Lending Operations Manager be the department's liason to the rest of the Bank.
• Act as the Residential Lending department's representative on the Sales Committee and Loan Review Committee.