Senior Program Manager

Unissant, Inc. is an innovative solutions development and consulting company committed to delivering simplicity through innovation. We meet this commitment by delivering state-of-the-art enterprise computing and processing solutions to both government and commercial clients. Our workforce continually strives to advance y(our) collective intellect through collaborative fortitude, and we are looking for further talent to join that effort! To learn more about our exciting organization, please visit us at www.unissant.com

We are seeking a Senior Program Manager to join our team and support our Health IT client in Washington DC. The Senior Program Manager must have at least 15 years of experience involving information technology and related systems supporting health care. Must have Health and Human Services or related healthcare IT experience. The ideal candidate will be responsible for all relevant program(s) oversight, resource management, risk management, service delivery, customer relationship management, service operations, and incident management of a large IT environment with several components.

Essential Duties and Responsibilities:

• Lead a Cross Functional Team of senior, experienced technical leads and staff, providing services to Unissant's customers.
• Develop, update, and maintain the program plan to ensure timely delivery of IT, consulting, or other services and adequate resource allocation.
• Manage P&L, budgets and forecast through financial controls as well as establish and implement metrics and key performance indicators to manage various projects and report results to senior management and the customer.
• Responsible for transition planning and execution of multiple initiatives, advising customers on strategy and presenting complex ideas and IT solutions to large number of government officials, including business stakeholders.
• Responsible for management, manpower utilization, and supervision of employees (including subcontractors) of various labor categories and skills across projects.
• Work with government contractors, Unissant Project Managers and Contracting Officer Representatives for oversight and milestone delivery of projects.
• Effectively communicate and keep Unissant management and client stakeholders aware of project status, budget utilization, issues, risks, and successes. Escalate critical items appropriately.
• Identify critical success factors at onset and throughout program lifecycle and ensure removal of barriers to success.
• Advocate and communicate the program's value and accomplishments to internal and external stakeholders.
• Identify and champion opportunities to expand the business benefits of the program beyond current scope by developing business cases that qualify and quantify the anticipated return on additional client investment.
• Manage an IT Portfolio of critical mission systems.
• Responsible for Sub-contract management.
• Participate in industry forums such as ACT-IAC, FORUM etc. and champion Unissant in the marketplace.

Work Experience:

• Must have 15 years of experience in large IT service organizations or programs, including experience managing both IT Operations & Maintenance (O&M) and IT projects/new technology development and deployment.
• Must have at least 10 years of experience interfacing with clients at the program management level.
• Demonstrated success meeting and exceeding client expectations for deliverables and service quality.
• Must have experience and finesse dealing with all levels of senior management including C-level management.
• Must have demonstrated strengths in organizational skills required in selecting, motivating, and developing staff.
• A track record of continuous improvement and the identification of potential operational and process risks and formulate/implement effective mitigation plans.
• Experience implementing different aspects of the ITIL Lifecycle.
• Experience in IT project/program management with specific emphasis in IT operations, development and sustainment encompassing large scale multi-applications/systems environments.
• A track record of program growth and development.
• Experience in developing and maintaining plans such as Program Management Plan, Monthly Progress Report (MPR), Subcontractor Expenditures Plan, Contract Work Breakdown Structure (CWBS), and System Sustainment Plan.
• Experience in supporting systems utilizing COTS products in both Infrastructure and Application Development environments.
• At least 5 years' experience managing a team of engineers in the full ADP lifecycle in software engineering.
• Experience managing public sector cloud implementations preferred (AWS, Azure, Oracle Cloud Infrastructure).
• Experience managing SharePoint upgrades and implementations in cloud environments preferred.
• Experience managing ServiceNow implementations and administration preferred.

Job Skills:

• Working knowledge of infrastructure operating systems and platforms (Linux, Unix, Windows, etc.) is beneficial.
• Strong understanding of government contracting and procurement, processes, stakeholders, and professional services.
• Enthusiastic, proactive, positive attitude with great listening skills and high integrity
• Ability to teach, grow and coach a team.
• Excellent organizational skills, strong attention to detail and ability to effectively manage programs supporting multiple businesses.
• Strong desire to mentor, coach team members while providing oversight for all aspects of relevant Program(s).
• Ability to think and act strategically and proactively approach projects and issues.
• Strong writing and presentation skills.
• Able to work under pressure and to be flexible with changing priorities.
• Able to find innovative ways to solve problems.
• A genuine interest in looking for opportunities to add value and grow your area of responsibility.
• Knowledge of IT Infrastructure, Service Desk, and Cloud Hosting Environments/Data Center Operations.
  • Familiarity with Linux server infrastructure.
  • Strong knowledge of Service Now capabilities and workflows.

Education:

• Bachelor's Degree is required. Preferred field of study in Computer Science, Information Technology, Information Systems, Operations Management, or related field of study.
• MBA/Master's Degree in a relevant field of study preferred.

Certificates, Licenses and Registrations:

• Project Management Professional Certification (PMP) required.
• ITIL v.3/4 Foundations, Intermediate or Advanced preferred.
• AWS Cloud Practitioner certification preferred.
• Health and Human Services Clearance preferred.
• SAFe Agilist Certification preferred.
• Other technical certifications will be considered also.

Communication Skills:

• Excellent verbal and written skills, ability to present proposals and performance data, comfortable interfacing all levels of organization.
• Ability to write clear and concise creative content in a highly confidential manner.

Clearance Requirements:

• Ability to obtain and maintain an ACF/HHS Public Trust clearance is required.

Travel:

• Willing to travel occasionally as needed (up to 10%).

Environmental Requirements:

• Mainly a routine office environment.
• May be required to lift up to ten (10) pounds
• Flexible in working extended hours

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Unissant management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, where applicable and available, reasonable accommodation(s) may be made to enable individuals with disabilities to perform essential functions of this position.

Please note: Candidate(s) will be required to go through pre-employment screening.

Unissant, Inc. is a proud Equal Opportunity Employer! (EOE; M/F/Disability/Vets)